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  • 1.  Time Off Paid Hours Doubled in Schedule State Total Report

    Posted 04-01-2015 23:44
    We are using WFM version 8.1.3 and have noticed that when an agent is tracked for time off and we run a schedule states total report, the time off is being doubled in the report. For example, if an agent is tracked for 2 hours of vacation time on a day and we run a report, it shows that the total duration is 4 hours. Is this a defect in the system? We have checked the set up and everything looks correct.


  • 2.  RE: Time Off Paid Hours Doubled in Schedule State Total Report

    Posted 04-17-2015 20:02
    Theresa,

    I think this question is a good candidate for a support case.  Please open one online and we will be happy to help you.  Please provide screenshots, an example of the report, and complete versions of your WFM components.

    Thanks,
    Roger Farr
    Genesys Customer Care