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  • 1.  Contact centre activity

    Posted 11-02-2015 14:53
    Hi Can anyone tell me a sample of how to implement a call-asnwer-release scenario in CCAS framework 8.1. I am using 300 agents which are successfully logged and I even throw the calls but agents are not getting it. My Sip server scenario is not working


  • 2.  RE: Contact centre activity

    Posted 05-16-2018 04:48
    Could you please more elaborate your problem/issue? It is not quite clear from your input

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    Jakub Němec
    Dimension Data Czech Republic s.r.o.
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