PureEngage On-Premises

Where is the documentation which explains the Pulse 8.5 use of formulas? I see reference in the documentation for G.GetAgentNonVoiceStatus(), G.GetStatusDuration(), etc. but seen no explanation for these functions in the Pulse documentation or CC Pulse documentatino. Thanks.

Jim,

Please try looking on our docs site here:
http://docs.genesys.com/Documentation/EZP/latest/User/RealTimeFunctions

Thanks,
Roger Farr
Genesys Customer Care

Hello Roger,

I am unable to get through the link provided. Can you please provide me another link to access the functionality.

Regards,
Mohit

Mohit,

Sorry about that, looks like there was a change on the docs site.  Try this:
http://docs.genesys.com/Documentation/EZP/latest/User/RTRFunctions

Thanks,
Roger

Thanks Roger for your help , i have an issue with getting Mod of a percentage value.

i need to calcuate the custom SLA formula as per follwoing but display of output like = 98.18181818181 but it should 98.2%

how to do this ?

if ((Data.Entered.Value - Data.Abanoned_less_20sec.Value) != 0) 
Result = 100 * (Data.Answered.Value / (Data.Entered.Value - Data.Abanoned_less_20sec.Value));