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  • 1.  GMS: Push Notifications for chat session

    Posted 09-16-2014 09:02
    Release notes for GMS 8.5.004 states:
    "GMS can now send push notifications automatically to the mobile device when a CometD-based chat session is inadvertently disconnected."

    How exactly push notifications mentioned there work?
    Are they real GCM/APNs push notifications?
    How do I configure them?


  • 2.  RE: GMS: Push Notifications for chat session

    Posted 09-26-2014 07:50
    Hi Dmitriy,

    You can find the detailed documentation regarding PUSH notifications here:
    http://docs.genesys.com/Documentation/GMS/8.5.001/API/PushNotificationService


  • 3.  RE: GMS: Push Notifications for chat session

    Posted 07-29-2016 10:49
    Does anyone know, if you have both the debug. and production options set, regardless of whether the debug. option is blank, will it try to use debug? In other words, never have the debug. options even configured by default, because it will use them if they are there, is that correct? Having an issue that our production system seems to still be trying to use debug. options even though they are blank.