PureEngage On-Premises

The IW Workspace is showing to the agents only when the call is accepted (or established in case of AutoAnswer).

Is there any way to show the workspace before that? (On EventRinging)

 

Hi George, unfortunately there is no way to accomplish what you're looking for out of the box or via customization.

Regards,
Brian Burton. 

Thanks for the answer!

I realized that, so I just replaced the ToasterWindow with a Custom View which displays to the Agent on EventRinging all the required custom information. This View also provides Answer and Reject functionality using Platform SDKs.

Hi George
I did a development to intercept EventRinging event using a listener but I don't know if this is your case. If so contact me :)

Regards

David