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Does event_arrive option on agent extension impacts URS operation? How does this option works for event_arrive=ringing?

  • 1.  Does event_arrive option on agent extension impacts URS operation? How does this option works for event_arrive=ringing?

    Posted 12-15-2014 17:25
    HI

    I would like to keep bulk # of agents into not ready state. Would like to see the impact of keeping event_arrive to ringing on agent extensions to acheive this funtionality.

    Thanks.


  • 2.  RE: Does event_arrive option on agent extension impacts URS operation? How does this option works for event_arrive=ringing?

    Posted 01-07-2015 12:52
    Hi Janakiram,


    Having event_arrive option on extension DN has no impact to URS and how it operates.  Setting event_arrive=ringing would allow you to monitor the Extenions from a URS prepestive.

    If there is no strategy loaded loaded on the Extension, as soon as the call arrives (Eventringing) on the extension that the option event_arrive=ringing is loaded on, URS starts monitoring.

    Best Regards,
    Steve.