Genesys WEM Knowledge Hub Round Tables | Performance & Gamification

Hello, WEMers and community members! IIn this session, our panel of WEM specialists will explore Performance with Gamification, discussing its benefits, best practices, and implementation strategies. From boosting agent motivation to driving performance excellence, discover how gamification can revolutionize your workforce management approach. Don’t miss out on this opportunity to explore the power of gamification in driving performance excellence! ——- Whether you are an existing customer who is interested in getting the most out of your existing solution or a potential customer who is looking to better understand Genesys Cloud WEM capabilities, we encourage you to attend and hear firsthand from the team responsible for this industry-leading WEM solution! If you want to learn more about the Genesys WEM solution, our different events and activities, access content about WEM, or have any questions, visit the Genesys WEM community . What it is? The 2024 Genesys WEM/EX Knowledge Hub Round Tables series is an event held periodically to give you an inside look into the Genesys Cloud CX Workforce Engagement Management Functionalities! These convenient sessions are designed to be quick and informative and you with a general overview of a specific functionality, allowing you to talk with WEM experts and ask questions about the topic. What can you expect from this Knowledge Hub Webinar? Topics: Performance metrics Coaching and feedback Learning modules Gamification Leaderboards & scorecards Our Speakers! Eduard Roehrich Staff Product Management | PM WEM Workforce Engagement Management Genesys Jacou Sarrazin Sr. Director, Development | WEM Workforce Engagement Management Genesys Pascal Leclerc Global WEM Customer Experience Leader | GO-TO-MARKET WEM Workforce Engagement Management Genesys Beta programs & feedback Ideas Lab Sponsor User Program Popular WEM ideas Trending WEM ideas Submit your idea! #Gamification #Learning/Coaching

Webinar: What Does an Excellent Customer Service Strategy Look Like?

Date: 02 May 2024 Location: Virtual Register Now The bar is set higher than ever for delivering excellent customer service, but where do you start with getting your strategy right when there’s so much to consider? From ever-changing customer expectations and evolving Artificial Intelligence capabilities, to the ongoing debate around self-service and hybrid working, join our webinar to cut through the noise and find out what the experts say you need to prioritise to truly deliver an excellent customer service strategy. Panellists: Dan Pratt, DAP Consultancy Guest Speaker, Genesys Xander Freeman, Call Centre Helper What You Will Learn: How the CX landscape has changed What you need to prioritise How the latest technology can help Quick wins for instant results #Other/NotSure