E911 for Remote Agents – Ray Baum’s BETA Community

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  • Hi Genesys Community,   We're happy to announce our solution Ray Baum's Act is launching in beta! Remote agents now can update their E911 location directly in their profile settings.     What is RAY BAUM's Act?   RAY BAUM's Act requires ...

    3 people like this.
  • I believe you are referring to Kari's Law. If so, yes we do support notifications to be sent when a 911 call is dialed.  We have a Resource Center article posted on how to configure the notifications. https://help.mypurecloud.com/articles/configure-genesys-cloud-voice-e911-to-support-karis-law/ ...

  • Hi, Posting for any impacted users: We have identified a bug that is preventing the user phone number from being moved to the newly created User Emergency Location. This is not impacting all users but has impacted some Orgs. We have made the fix this ...

  • Hi Genesys Community, Org's that wish to participate can do so by following the link below. Feedback can be provided directly in the community forum. Although feedback is appreciated and will be reviewed, due to the number of customers asking for this ...

    1 person likes this.

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