E911 for Remote Agents – Ray Baum’s BETA Community

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  • Hi Genesys Community, Org's that wish to participate can do so by following the link below. Feedback can be provided directly in the community forum. Although feedback is appreciated and will be reviewed, due to the number of customers asking for this ...

    1 person likes this.
  • Hi Genesys Community,   We're happy to announce our solution Ray Baum's Act is launching in beta! Remote agents now can update their E911 location directly in their profile settings.     What is RAY BAUM's Act?   RAY BAUM's Act requires ...

    3 people like this.
  • No this would not work. We run a validation on the phone number before setting the emergency address. One of the validation checks is that the phone number is a GCV provided number. The way our solution currently works is that when a user successfully ...

  • We believe this issue has been resolved. There should no longer be any issues with manual address updates. ------------------------------ Derrick Tanzini Genesys - Employees ------------------------------

  • Update for Jan 27: There has been a fix deployed overnight to address the issue of phone numbers not being moved to a newly created User Emergency Location. We consider the issue to be resolved, but if any users continue to experience issues, please ...

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