Discussion

  Thread Subject Replies Last Post Status
Audio quality Issues EDGE/WebRTC Phones
0 2 minutes ago by Tibin Thomas
Multi Contextual Panel- Call Controls
12 an hour ago by Shauna Gibson
Original post by Sarah Blizzard
We Need Your Feedback: Help Shape the Future of Architect Navigation! 10 2 hours ago by Colin Finnegan
Original post by Amelie Wisniak
Image Formatting on Survey Form
0 2 hours ago by Anshu Kumari
Image Formatting on Survey Form
0 3 hours ago by Anshu Kumari
Scripting - the art of the possible
4 3 hours ago by Chris Diaper
Randomly agent cannot hear outside caller. Happens during conversation.
1 3 hours ago by Samuel Jillard
Original post by Ken Pittman
Schedule Callback more than two weeks out 3 3 hours ago by David Fradejas Tomás
Original post by Travis Gordon
Scheduled Callback from API cannot be > 30 days
5 4 hours ago by David Fradejas Tomás
Original post by George Ganahl
Anybody installed and tried the external routing package in CX Cloud from Genesys? 1 5 hours ago by Javier Campos
Original post by Vaun McCarthy
Error 404 When Routing Calls Between Trunks in Genesys Cloud 3 15 hours ago by Nick Tait
Original post by Karthik Ageer
GUI of embedded framework is not displayed
0 yesterday by Igor Varshavsky
EWT on Client Website
2 yesterday by Tim Strong Bear
Data Table Migration Issue Between Environments
3 yesterday by George Ganahl
Original post by Joseph Velasquez
New Webinar Recording: Genesys AI - Implications for Business Strategies
3 2 days ago by Vaun McCarthy
Original post by Robert Sterner
Permission General > Role Manager Not working as expected
7 2 days ago by Steve Bagdanovich
Genesys Cloud CX Release Notes - February 03, 2025
2 2 days ago by Robert Wakefield-Carl
Original post by Jason Kleitz
BETA - Voice Survey 133 2 days ago by Anik Dey
Original post by Herrick Mai
Whatsapp Template Dynamic images
0 2 days ago by Aravind Piratla
WhatsApp campaign (outboud)
2 2 days ago by Breydi Vasquez Pacheco
Agents Performance
7 2 days ago by Robert Gacula
Agent / Queue Dashboards
4 2 days ago by Robert Gacula
Customers: Earn MAJOR rewards in this program! 5 2 days ago by Matt Lawson
Original post by Nicole Milliken
Base de conhecimento
1 2 days ago by Cameron Tomlin
Original post by Washington Luis Leite de Oliveira
Integrating Java application in Genesys engage lab platform
11 2 days ago by Indhupriya Deisigan
Advanced Shrinkage issue
10 2 days ago by Belinda Herrera
Original post by Naresh Bhageloe
Scheduled Activity Reminders Releases Next Week
0 2 days ago by Belinda Herrera
page load error for Email and Message Interactions
12 2 days ago by Orhun Sahin
Original post by Hanumantha Rao
Delete entries from a DNC list
2 2 days ago by Gregory Sayers
Super Bowl Prop Bets is LIVE!
3 2 days ago by Nicole Milliken
Who Will Win the Super Bowl? The Community Says...YES!
0 2 days ago by Matt Lawson
Using returned field from Data Table to get value of Variable
5 2 days ago by Dave Halderman
Original post by Peter DeMarco
Conference in a 3rd party with API?
3 2 days ago by George Ganahl
Original post by Paul Simpson
Add + Prefix to the outbound call 2 2 days ago by George Ganahl
Original post by Karthik Ageer
Introduce Yourself! (Get Points for the Contest!)
133 2 days ago by Cameron Tomlin
Original post by Nicole Milliken
Outbound Dialer - Contact Callable is True even after talking to an agent
1 2 days ago by Cameron Tomlin
Original post by William Wyszomirski
New Feature: Coaching and Learning - Configurable Activity Codes
0 2 days ago by Paul Turner
Feb. QOTM: What show do you most look forward to watching?
48 2 days ago by Amy Sessions
Original post by Nicole Milliken
New Feature: Coaching with Insights and Optional WFM
0 2 days ago by Paul Turner
Schedule Coaching without WFM
6 3 days ago by Paul Turner
Original post by Dana Rigby
Beta: Policy Based Station-Side Call Recording
55 3 days ago by Andrew Lagarde
Original post by Daniel Ho
Agent Platform Subscription Updates
0 3 days ago by Annie Kingston
Execution data flow level changed today after Application republishing 9 3 days ago by Melissa Bailey
Original post by Vitalii Hetman
Announcement: Upcoming changes to AI Experience bundle and Speech and Text Analytics 46 3 days ago by Anik Dey
📢 New Feature - Allow Import of Separate Historical Data Files per set of Queues to aid in Forecasting Data Migration 3 3 days ago by Robert Gacula
Original post by Daniel Chapdelaine
Update Queue for workitem
2 3 days ago by Shakti Joshi
Thoughts on the 10-Part Tool Kit?
2 3 days ago by Nicholas Robinson
Original post by Matt Lawson
Longer Ring duration on skill based routing
1 3 days ago by Samuel Jillard
Original post by John Francis
What's your favorite video game?
50 3 days ago by Larissa Huffman
Original post by Nicole Milliken
Auto transition workitem status
1 3 days ago by Samuel Jillard
Original post by Shakti Joshi