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Multiple Wrap Codes
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3
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an hour ago
by
Christoph Domaschke
Original post by
Jason Pratt
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Creates flowcharts of Genesys cloud or PureConnect interaction flow
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87
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3 hours ago
by
Takamune ISHIGE
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Transfer call from one queue to another after X amount of wait time
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5
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5 hours ago
by
Muhammad Zubair Awan
Original post by
Emma Budgen
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Increase in Issues on our Genesys platform
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35
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7 hours ago
by
Lim Vo
Original post by
Diane Stephens
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Guess the Date: When will CX hit 4K members?!
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28
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11 hours ago
by
Tanya Wood
Original post by
Nicole Milliken
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Capacity Planning
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4
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12 hours ago
by
Clayton Curtis
Original post by
Jason Lorden
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After Call work
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15
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12 hours ago
by
Bruce Lambert
Original post by
Prem Venkatesh
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get wrap-up code from historical conversation
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0
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12 hours ago
by
Mohannad haddad
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UPCOMING BETA: New experience to build Analytics Dashboards
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19
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13 hours ago
by
Nikhil Ponnam
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Agent Desktop Profile Panel Change with GA Release on Wednesday 22nd March
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3
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15 hours ago
by
Arnaud Lejeune
Original post by
Aoife Kelly
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RECRUITING for KNOWLEDGE BETA: Knowledge variations for touchpoints
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0
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15 hours ago
by
Harshali Desai
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User unable to use blind transfer or consult feature when looking to trasnfer the a call
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1
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17 hours ago
by
Cory King
Original post by
Kazi Sajeed
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SMS Campaignst - Delivery Receipts
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7
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17 hours ago
by
Maisey Harris
Original post by
Peter Stoltenberg
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Feature release // Reset and assign again learning modules
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5
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19 hours ago
by
Cherri Lindquist
Original post by
Natalia Abad
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March 2023 Instructor of the Month
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1
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21 hours ago
by
Rodrigo Romao
Original post by
Kristi Croker
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WEBHID and Jabra headsets
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0
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22 hours ago
by
Andrew Lagarde
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Outbound Dialler and adding to DNC table
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13
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yesterday
by
Craig Stevenson
Original post by
Ruud Reinold
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Move 'Onqueue/OffQueue' presence state to profile - below other states
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0
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yesterday
by
Harshil Andugulapati
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Any guide for Powerbi/Pure Cloud integration to automate the reporting
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1
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yesterday
by
Vaun McCarthy
Original post by
Manzoor Kolathingal
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EWT Based On Condition
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5
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yesterday
by
Ebrahim Shamouli
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3rd Party Provisioning for Poly Phones
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0
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yesterday
by
Will Bellerby
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Last agent lookup
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5
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yesterday
by
Paul Smith
Original post by
Andy Jackson
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API to Upload Contact List
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1
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yesterday
by
Brandon Hall
Original post by
Daniel Rizete
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Beta: Real-time Alerting
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61
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yesterday
by
Alberto Vilchez
Original post by
Nikhil Ponnam
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Genesys Agent Assist with embeddable clients
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3
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yesterday
by
Robert Wakefield-Carl
Original post by
Alistair Taylor
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Panel Manager -> open messaging
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8
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yesterday
by
Enrico Preite
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Help needed about Agent assist
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0
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yesterday
by
Mohamed Hartal
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NEED HELP! (Coaching on Live Interactions)
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6
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yesterday
by
Nicole Dehn
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Web Messaging - Customer Inactivity Setting
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3
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yesterday
by
Jeevan Kumar Jayabalan
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|
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AMA Coming 3/21 - Analytics Dashboards
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0
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yesterday
by
Matt Lawson
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|
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Blocking prank calls
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21
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yesterday
by
Ryan Cheesman
Original post by
Pietro Messina
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Adherence stats for Off Queue activity with secondary statuses
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6
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yesterday
by
Heidi Kelly
Original post by
Cherith O'Neill
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USE of GDPR API's
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0
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yesterday
by
Diane Stephens
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Can you provide an expression to block the ANI for example +912345678967 from Data table
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2
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yesterday
by
Manzoor Kolathingal
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Display issue when viewing group members by inclusion rule?
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0
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2 days ago
by
Vaun McCarthy
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Block numbers based on data table
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7
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2 days ago
by
Manzoor Kolathingal
Original post by
Donny Willems
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Biometric voice authentication
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4
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2 days ago
by
Vincent Sabolboro
Original post by
Amber Krueger
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Genesys cloud does not support the SSML
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7
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3 days ago
by
Rakesh Singh
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Predictive Engagement with chatbot
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1
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4 days ago
by
Vaun McCarthy
Original post by
Richard Dib
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display business hours when transferring
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2
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4 days ago
by
Vaun McCarthy
Original post by
Lim Vo
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In a recording policy for Specific Users, is there a API available to pull the names of that policy?
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1
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4 days ago
by
Robert Wakefield-Carl
Original post by
Jean Lam
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Queue_ID for In-Queue Flow Used By Multiple Queues
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4
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4 days ago
by
Nichole Conway
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Salesforce Phone Integration Breaking in Specific Queue
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0
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4 days ago
by
Katee Ice
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Genesys Communicate iOS and Android Apps
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2
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4 days ago
by
Ed Crabtree
Original post by
Jason Tripp
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Usage rates for outbound dialers on PureEngage Cloud
Genesys Multicloud CX On-Premises Topics
Outbound
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0
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4 days ago
by
Rob Kemp
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Web Messaging - Conversation Disconnect Beta
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7
|
4 days ago
by
Angelo Cicchitto
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Knowledge V2
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0
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4 days ago
by
Peter Stoltenberg
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Classify a call in addition to a wrap code - 1st call resolution
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0
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4 days ago
by
ADAM SUGDEN
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Schedule view change in WFM?
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2
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4 days ago
by
John Elgethun
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Outbound Campaign turning off after one call
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0
|
4 days ago
by
Rechelle McConnell
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