Thread Subject Replies Last Post Status
Multiple Wrap Codes
3 an hour ago by Christoph Domaschke
Original post by Jason Pratt
Creates flowcharts of Genesys cloud or PureConnect interaction flow 87 3 hours ago by Takamune ISHIGE
Transfer call from one queue to another after X amount of wait time
5 5 hours ago by Muhammad Zubair Awan
Original post by Emma Budgen
Increase in Issues on our Genesys platform
35 7 hours ago by Lim Vo
Original post by Diane Stephens
Guess the Date: When will CX hit 4K members?!
28 11 hours ago by Tanya Wood
Original post by Nicole Milliken
Capacity Planning
4 12 hours ago by Clayton Curtis
Original post by Jason Lorden
After Call work
15 12 hours ago by Bruce Lambert
Original post by Prem Venkatesh
get wrap-up code from historical conversation
0 12 hours ago by Mohannad haddad
UPCOMING BETA: New experience to build Analytics Dashboards
19 13 hours ago by Nikhil Ponnam
Agent Desktop Profile Panel Change with GA Release on Wednesday 22nd March
3 15 hours ago by Arnaud Lejeune
Original post by Aoife Kelly
RECRUITING for KNOWLEDGE BETA: Knowledge variations for touchpoints
0 15 hours ago by Harshali Desai
User unable to use blind transfer or consult feature when looking to trasnfer the a call
1 17 hours ago by Cory King
Original post by Kazi Sajeed
SMS Campaignst - Delivery Receipts
7 17 hours ago by Maisey Harris
Original post by Peter Stoltenberg
Feature release // Reset and assign again learning modules 5 19 hours ago by Cherri Lindquist
Original post by Natalia Abad
March 2023 Instructor of the Month
1 21 hours ago by Rodrigo Romao
Original post by Kristi Croker
WEBHID and Jabra headsets
0 22 hours ago by Andrew Lagarde
Outbound Dialler and adding to DNC table
13 yesterday by Craig Stevenson
Original post by Ruud Reinold
Move 'Onqueue/OffQueue' presence state to profile - below other states 0 yesterday by Harshil Andugulapati
Any guide for Powerbi/Pure Cloud integration to automate the reporting
1 yesterday by Vaun McCarthy
Original post by Manzoor Kolathingal
EWT Based On Condition 5 yesterday by Ebrahim Shamouli
3rd Party Provisioning for Poly Phones
0 yesterday by Will Bellerby
Last agent lookup
5 yesterday by Paul Smith
Original post by Andy Jackson
API to Upload Contact List
1 yesterday by Brandon Hall
Original post by Daniel Rizete
Beta: Real-time Alerting
61 yesterday by Alberto Vilchez
Original post by Nikhil Ponnam
Genesys Agent Assist with embeddable clients
3 yesterday by Robert Wakefield-Carl
Original post by Alistair Taylor
Panel Manager -> open messaging
8 yesterday by Enrico Preite
Help needed about Agent assist
0 yesterday by Mohamed Hartal
NEED HELP! (Coaching on Live Interactions)
6 yesterday by Nicole Dehn
Web Messaging - Customer Inactivity Setting
3 yesterday by Jeevan Kumar Jayabalan
AMA Coming 3/21 - Analytics Dashboards
0 yesterday by Matt Lawson
Blocking prank calls 21 yesterday by Ryan Cheesman
Original post by Pietro Messina
Adherence stats for Off Queue activity with secondary statuses
6 yesterday by Heidi Kelly
Original post by Cherith O'Neill
0 yesterday by Diane Stephens
Can you provide an expression to block the ANI for example +912345678967 from Data table 2 yesterday by Manzoor Kolathingal
Display issue when viewing group members by inclusion rule?
0 2 days ago by Vaun McCarthy
Block numbers based on data table
7 2 days ago by Manzoor Kolathingal
Original post by Donny Willems
Biometric voice authentication 4 2 days ago by Vincent Sabolboro
Original post by Amber Krueger
Genesys cloud does not support the SSML
7 3 days ago by Rakesh Singh
Predictive Engagement with chatbot 1 4 days ago by Vaun McCarthy
Original post by Richard Dib
display business hours when transferring
2 4 days ago by Vaun McCarthy
Original post by Lim Vo
In a recording policy for Specific Users, is there a API available to pull the names of that policy? 1 4 days ago by Robert Wakefield-Carl
Original post by Jean Lam
Queue_ID for In-Queue Flow Used By Multiple Queues 4 4 days ago by Nichole Conway
Salesforce Phone Integration Breaking in Specific Queue 0 4 days ago by Katee Ice
Genesys Communicate iOS and Android Apps 2 4 days ago by Ed Crabtree
Original post by Jason Tripp
Usage rates for outbound dialers on PureEngage Cloud
0 4 days ago by Rob Kemp
Web Messaging - Conversation Disconnect Beta
7 4 days ago by Angelo Cicchitto
Knowledge V2
0 4 days ago by Peter Stoltenberg
Classify a call in addition to a wrap code - 1st call resolution
0 4 days ago by ADAM SUGDEN
Schedule view change in WFM?
2 4 days ago by John Elgethun
Outbound Campaign turning off after one call
0 4 days ago by Rechelle McConnell