Discussion

  Thread Subject Replies Last Post Status
Modifying Email Case Priority
 
PureConnect Topics Handlers
4 4 hours ago by Espen Waage
Original post by Prateek Sethi
Getting 401 error with API calls 3 6 hours ago by Andrew Casey
Our WEM Top 5 Favorite Features - share your thoughts?
 
Workforce Engagement Management Genesys Cloud CX Workforce Engagement ...
7 8 hours ago by Anthony Guidosteen
Original post by Tracy Vickers
Is there a way to remove the calls icon
 
Genesys Cloud CX Topics Implementation
0 10 hours ago by Clayton Curtis
Messenger questions and roadmap 0 10 hours ago by Clayton Curtis
August 2022 Instructor of the month
 
Certification Community Other/Not Sure
1 10 hours ago by Shannon Blackwell
Original post by Kristi Croker
Custom Directory 0 10 hours ago by Sylvain Richard
Agent Transfer Behavior 1 14 hours ago by Brad Murlin
Original post by Matthew Rauenzahn
Looking for example flow that checks a data table for ANI and returns values based on ANI match
 
Genesys Cloud CX Topics Architecture and Design
7 14 hours ago by Brad Murlin
Original post by Brenda Wynne
Upcoming UI changes in agent desktop: Single customer view
 
Genesys Cloud CX Topics Omni-Channel ...
19 15 hours ago by Aoife Kelly
Original post by Lucie DeCristofaro
Speech and Text Analytics Reporting - Topic Trends Agent View
 
Genesys Cloud CX Topics Quality Management
2 16 hours ago by Willliam Sellier-Gomez
Original post by Peter Stoltenberg
One Queue two Divisions 7 16 hours ago by Rob Mulder
Upcoming UI update - queue administration
 
Genesys Cloud CX Topics Roadmap/New Features
4 17 hours ago by Kimmo Peltonen
Original post by Zoltán Juricskay
Time Off Auto Processing?
 
Workforce Engagement Management Workforce Management Scheduling
2 17 hours ago by Christopher Johnson
Original post by Jeremy Walts
Looking to have a flow that checks for amount of agents in a queue, and makes a choice based on what it finds 3 18 hours ago by Richard Schott
Original post by Nathan McKay
Custom Contactable Time Sets
 
Genesys Cloud CX Topics Outbound
0 19 hours ago by Praveen Kumar
Oracle 19C Validation
 
PureConnect Topics Roadmap/New Features
3 19 hours ago by KANNAN GOPALAKRISHNAN
Performance > Workspace (BLANK SCREEN)
 
Genesys Cloud CX Topics Omni-Channel ...
2 21 hours ago by steve thompson
Multiple service level target in one ACD Queue
 
Genesys Cloud CX Topics Implementation Reporting/Analytics
0 yesterday by Naveed Hussain
Can the caller's number (ANI) be passed when using the Transfer to Number function/ 0 yesterday by Sarah Newell
Ability to quickly activate / deactivate queues for a group of agents 0 3 days ago by Paul Soulodre
Concurrent calls
 
Genesys Cloud CX Topics Reporting/Analytics
0 3 days ago by John Codispoti
OKTA Integration for User Management
 
Genesys Cloud CX Topics System Administration
8 3 days ago by Richard Schott
Original post by Matthew Rauenzahn
FTP use, server Parameters and _migrated 2 3 days ago by Christopher Becker
CIC and Media Server not in domain 2 3 days ago by Christopher Becker
Original post by Pavel Broska
GC App and Email attachments
 
Genesys Cloud CX Topics Digital Channels Omni-Channel ...
0 3 days ago by Matthew Calton
Play a message prior to an outbound call
 
Genesys Cloud CX Topics Outbound
2 4 days ago by Prem Venkatesh
Original post by Naila Mendenhall
Chat Widget field Validation - white space
 
Genesys Multicloud CX On-Premises Topics Implementation
0 4 days ago by Vernon van Dam
Work Teams - Not able to add to queues 13 4 days ago by Gareth James
SIP Softphone and Azure Active Directory
 
PureConnect Topics SIP/VolP
0 4 days ago by Jon Mercer
Outbound Campaigns - New System-Generated Columns Coming Soon
 
Genesys Cloud CX Topics Digital Channels Outbound
0 4 days ago by Jody Nabuurs
WebRTC Diagnostics (WebRTC with Audio) not working properly?
 
Genesys Cloud CX Topics Telephony
6 4 days ago by Linda Greenshields
Original post by Jeffrey Hoogkamer
Occupancy and Shrinkage
 
Genesys Cloud CX Topics Reporting/Analytics
3 4 days ago by Jay Langsford
Original post by Nicholas Squires
Live Monitor a chat / web messaging session 3 4 days ago by Kyle Horton
Original post by James Dunn
Voice Campaign Default Columns in Contact Liost
 
Genesys Cloud CX Topics Outbound
7 4 days ago by Jody Nabuurs
Original post by Sandy Cook
Our WEM Top 5 Favorite Features - share your thoughts?
 
Genesys Cloud CX Topics Roadmap/New Features
0 4 days ago by Tracy Vickers
Changing priority based on schedule
 
Genesys Cloud CX Topics Architecture and Design
5 4 days ago by Lukasz Zwierko
Original post by Francis Hoang
Can we create multiple vlan on the lan2 port
 
Genesys Cloud CX Topics Platform Administration
0 4 days ago by jakkapan kerdpan
Field Service teams in Genesys Cloud
 
Genesys Cloud CX Topics Telephony
0 5 days ago by Hayley Grey
Callback bot for web messaging
 
Genesys Cloud CX Topics Conversational AI ...
17 5 days ago by Angus Huckle
Original post by Basha Mulla
Callbacks: Auto Dial and Auto End registration feedback?
 
Genesys Cloud CX - Beta HQ Unsure/Other
5 5 days ago by Angus Huckle
Original post by Bouchard François
Monitoring: Edges 2 5 days ago by Vaun McCarthy
Original post by Karl Reed
Queuing for an individual Agent
 
Genesys Cloud CX Topics Routing (ACD/IVR)
3 5 days ago by Clayton Curtis
Original post by Martin Bunting
Survey Invite Flow. Target Email Address
 
Genesys Cloud CX Topics Quality Management Unsure/Other
2 5 days ago by Martin Bunting
SCIM and multiple AD groups 0 5 days ago by Vaun McCarthy
Queue activation report
 
Genesys Cloud CX Topics Reporting/Analytics
3 5 days ago by Nikhil Ponnam
Original post by Andrew Lagarde
ipTTY / Accessibile Solutions
 
PureConnect Topics Telephony
7 5 days ago by Amit Lekhi
Original post by Cody Dzik
Switching to Dialogflow CX with ~5 sec delay 0 5 days ago by Lukasz Zwierko
Time Off Calendar Formatting
 
Genesys Cloud CX Topics Unsure/Other
2 5 days ago by Raymond Hicks
Original post by Jacqueline Turner
Convert Date/Time to UNIX
 
Genesys Cloud CX Topics Routing (ACD/IVR)
1 5 days ago by Melissa Bailey
Original post by MAURICE FORD