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  • 1.  About getting unsolicited event from Interaction server

    Posted 01-18-2018 09:01
    Hello,
       As genesys platfrom sdk sample code, we can get event from interaction server by follow way, it's worked.
    Message unsolicitedEvent = (Message)mProtocolManager.getReceiver().receive(timeoutLength);
    However, we tried to adopt another way as follow:
            eventReceivingBrokerService = new EventReceivingBrokerService();
            eventReceivingBrokerService.register(new OnEventInvite(), new MessageIdFilter(EventInvite.ID));
    When EventInvite generated, OnEventInvite() was not triggered.
    This mode is supported or not, thanks.
    Regards
    Penny


  • 2.  RE: About getting unsolicited event from Interaction server

    Posted 06-03-2025 02:39

    Hi,

    I would like to ask how we establish a connection to the Interaction Server. Additionally, is it possible to retrieve historical call data from the Interaction Server by providing a callUUID?

    Thanks!



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    Indhupriya Deisigan
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    Original Message


  • 3.  RE: About getting unsolicited event from Interaction server

    Posted 06-11-2025 09:12

    IXN server is not capable to provide any historical data, especially on CallUUID which is voice-related attribute. You are mixing up various things together. If you need to get any historical data, you need GIM installed as there is no other in-built solution which collects historical data and provide access to it.



    ------------------------------
    Jakub Němec
    Senior Technical Team Lead: MS Operations
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    Original Message