PureConnect

1 to 50 of 7524 threads (29.3K total posts)
Thread Subject Replies Last Post
Soft phone provision is always needed if left the Interaction connect Idle for minute 2 32 seconds ago by Mohammed Bazzi
Original post by Mahmoud Kamal
Interaction Desktop and Remote
  PureConnect Topics Omni-Channel ...
5 2 days ago by Pontus Bjorling
Original post by Davide Graziani
Roadmap Info on Attendant, Administrator, Etc 0 3 days ago by Barry Farrington
No event is generated after agent picks up interaction from workgroup queue 1 4 days ago by Douglas Suyemoto
Original post by Pavel Broska
Interaction Connect - Dialpad unavailable on Consult Transfer
  PureConnect Topics Omni-Channel ...
10 4 days ago by Mr. Sean Siegrist
Original post by Mark Oleksik
Access to approve Time Off Requests
  PureConnect Topics Platform Administration
0 4 days ago by Kenn Lambing
Office Telephony on PureConnect
  PureConnect Topics Telephony
10 4 days ago by Cenk Gunduz
Original post by Subhash Srivastava
Interaction Connect - Add Ability to Send (Initiate) SMS Text 0 5 days ago by Brian Jones
Interaction Connect - My Quality Results Tab Disappears Randomly
  PureConnect Topics Unsure/Other
0 5 days ago by Barry Farrington
Any experience with PowerBI for Realtime reporting
  PureConnect Topics Reporting/Analytics
0 5 days ago by Egill Palsson
Value of AssignableAllowedCount Returns 0 3 8 days ago by Ali Koyuncu
Having License Allocation with IceLib 2 9 days ago by Ali Koyuncu
Does PureConnect allow you to evaluate a generic object for quality?
  PureConnect Topics Quality Management
2 10 days ago by Jayden Bradow
Callback Avoidance
  PureConnect Reporting
3 10 days ago by Richard Smidt
Original post by John Williamson
Unable to acquire license w ICBM when Int. Desktop launched first 5 10 days ago by Nicolas Langlais
Original post by Shane Jenkins
ICWS setting up
  PureConnect Topics Unsure/Other
6 10 days ago by Davide Graziani
Interaction Connect / Interaction desktop Client
  PureConnect Topics System Administration
3 11 days ago by Egill Palsson
Original post by Horst Eppich
schedule call back for Manual outbound call 0 11 days ago by Mohammed Khaleel
Agents who are transferred a generic object are unable receive ACD calls
  PureConnect Topics Routing (ACD/IVR)
6 12 days ago by Jayden Bradow
Genesys Support - Issues
  PureConnect Topics Ask Me Anything (AMA)
18 12 days ago by Egill Palsson
Email body appears blank for some users
  PureConnect Topics Unsure/Other
3 13 days ago by ryan hedlund
Original post by Tina Yocum
Protecting CIC Database and High Availability Options?
  PureConnect Topics Architecture and Design
0 16 days ago by Chin Yaw Han
SWBC (Southwest Business Corp.) - Hiring!!! Remote Genesys Developer 0 16 days ago by Grace Land
SIP SoftPhone
  PureConnect Topics SIP/VolP Telephony
0 16 days ago by Sajed Salah
SolarWinds Monitors
  PureConnect Topics Architecture and Design
5 17 days ago by Andrew Wooster
Looking for a Callback custom handler entry point
  PureConnect Topics Handlers
3 17 days ago by ryan hedlund
Original post by Craig Andree
Rules
  PureConnect Topics Omni-Channel ...
1 17 days ago by ryan hedlund
Original post by Sajed Salah
Licensing - Clear as Mud!
  PureConnect Topics Outbound Telephony
7 18 days ago by Brad Burton
Original post by Tina Yocum
Post Call Survey for Callbacks
  PureConnect Topics Architecture and Design
1 18 days ago by ryan hedlund
Original post by Tami Bogatiuk
ANI handling
  PureConnect Topics Routing (ACD/IVR)
3 18 days ago by ryan hedlund
Original post by Krzysztof Lipowski
Deriving Calls per Second 2 18 days ago by Brad Burton
Original post by Barry Farrington
Hold pattern without ACD workgroup
  PureConnect Topics Routing (ACD/IVR)
0 19 days ago by Evan Mann
Pureconnect Schedule bidding and schedule preference
  PureConnect Topics WEM/Optimizer
1 19 days ago by Trent Vance
Original post by TEJA DARBHA
Looking for Tips on Enhancing the Chat Widget 1 21 days ago by Mohammed Bazzi
Original post by Phillip Collins
CIC Web Based phone PCC
  PureConnect Topics SIP/VolP
2 23 days ago by Tony Curoso
Integrations feature request
  PureConnect Topics Integrations
5 23 days ago by James Adam
Original post by Bishay Bishesh
List of permissions
  PureConnect Topics Platform Administration
1 23 days ago by Trent Vance
Original post by Quishara Benson
Time off planning and performance
  PureConnect Topics WEM/Optimizer
2 24 days ago by Jason Carden
ICBM User Report
  PureConnect Topics Reporting/Analytics
7 25 days ago by Tina Yocum
Q&A Show: Genesys Ideas Labs 0 26 days ago by Matt Lawson
Callback
  PureConnect Topics Telephony
9 29 days ago by Tim Cannon
Original post by Stacy Darling
Survey Scoring Details report not showing the Mobile number
  PureConnect Topics Reporting/Analytics
0 one month ago by Mohammed Khaleel
Interaction Connect Slow Wrap-up 8 one month ago by Stavros Kalpaki
Database Migration
  PureConnect Topics Implementation
2 one month ago by Sanjaya Purnomo
How to get a list of logged in and ACTIVATED users for an ACD workgroup?
  PureConnect Interaction Designer
13 one month ago by Sergio Fernández
Original post by A Contributor
how to read attribute "Eic_IpInfo" from call logs.
  PureConnect Topics Telephony
1 one month ago by Cenk Gunduz
Original post by Eyad Mohaisen
Using Auto Dialer to complete queue callback function
  PureConnect Interaction Dialer
9 one month ago by Frederic Langlois
Original post by Frank Tobar
What best practice to be followed when agents have a list of customers to be dialed in a particular sort criteria and dialer is using a single Calling list.
  PureConnect Topics Outbound
1 one month ago by Paul Simpson
Original post by Rashid Yusuf
Upgrade 2016 env from 2018 R2 to Latest version (2020 r3) 27 one month ago by Paul Simpson
Original post by Christopher Becker
IWP and Silverlight 2 one month ago by Shane Jenkins