|
|
🎅🎅 🎄🎄Santa needs your help this Christmas to make a wish come true🎄🎄🎁🎁
|
2
|
7 hours ago
by
Antwuan Rencher
Original post by
Tracy Vickers
|
|
|
|
View Evaluation Versions
|
2
|
12 hours ago
by
Jeremy Walts
|
|
|
|
Historical Adherence Report from API difference
|
5
|
14 hours ago
by
Daniel Hoffman
Original post by
Dewald Smit
|
|
|
|
Upcoming Quality Management UI label changes (Oct 18)
|
15
|
15 hours ago
by
Cressida Gioiella
Original post by
Herrick Mai
|
|
|
|
Partial time off bypassing time off limits with 0 hours paid showing
|
9
|
3 days ago
by
Damaris Scott
Original post by
Shannon Hellner
|
|
|
|
Activity - Out of Adherence warning
|
1
|
3 days ago
by
Vaun McCarthy
Original post by
Robert Niblock
|
|
|
|
Shinkage disappears when looking at Forecast w/Shrinkage
|
6
|
4 days ago
by
Gina Palmer
|
|
|
|
Certain Work Teams missing Adherence Data in Schedule Set
|
2
|
4 days ago
by
Gina Palmer
|
|
|
|
Rescheduling when Work Plans have changed
|
4
|
4 days ago
by
Gene Gutierrez
Original post by
Heather Henderson
|
|
|
|
How many planning groups can be created per administrative unit in genesys cloud?
|
1
|
4 days ago
by
Paul Wood
Original post by
Keity Vanegas
|
|
|
|
Feature Release - Improvements to Agent/Queue/Flow Topic views
|
0
|
5 days ago
by
Andy Boland
|
|
|
|
Genesys Cloud Release Notes | November 29 2023
|
0
|
5 days ago
by
Tracy Vickers
|
|
|
|
Shrinkage Discrepancies
|
9
|
6 days ago
by
Aaron Buckley
|
|
|
|
Adjusted Required Staff and Performance Metrics in Schedule View
|
9
|
7 days ago
by
Belinda Herrera
|
|
|
|
📢Workforce Management Navigation Menu changes
|
3
|
10 days ago
by
Brian Jones
Original post by
Paul Wood
|
|
|
|
Historical Shrinkage Report
|
1
|
10 days ago
by
Vikas Srivastava
Original post by
Timothy Milburn
|
|
|
|
Quality Evaluation Trigger on Topic and Sentiment Detection
|
4
|
11 days ago
by
Vaun McCarthy
Original post by
Muhammad Zubair Awan
|
|
|
|
Feature Release: Filter views by Topics - Topic Trend & Agent/Queue/Flow Topic views
|
2
|
14 days ago
by
Andy Boland
|
|
|
|
Is there a way to limit speech & text analytics from analyzing the hold message once the call is waiting in Queue?
|
1
|
15 days ago
by
Leor Grebler
Original post by
Shelby Cronk
|
|
|
|
Filling staffing gaps in load based schedule using flexible work plans
|
4
|
17 days ago
by
Jay Langsford
Original post by
Paul Soulodre
|
|
|
|
What's next webinar?
|
1
|
17 days ago
by
Tracy Vickers
Original post by
Dave Tiltman
|
|
|
|
We are getting incorrect schedule data in Snowflake which is not matching with Genesys CX.
|
1
|
17 days ago
by
Jay Langsford
Original post by
Varun Srinivasan
|
|
|
|
Genesys Cloud Release Notes | November 15 2023
|
0
|
19 days ago
by
Tracy Vickers
|
|
|
|
How time is deducted from time off limits
|
8
|
20 days ago
by
Heather Henderson
|
|
|
|
Increase Forecasting Trending
|
0
|
21 days ago
by
Shelby Cronk
|
|
|
|
#WEMay - Week 2 Quality Assurance & Compliance Tip 3
|
4
|
21 days ago
by
Shelby Cronk
Original post by
Tracy Vickers
|
|
|
|
Genesys/BambooHR HRIS Integration - Canceled requests
|
1
|
21 days ago
by
Damaris Scott
Original post by
Melinda Butler
|
|
|
|
Stuck in After Call Work
|
1
|
24 days ago
by
Tracy Vickers
Original post by
Cody Herr
|
|
|
|
Get your bot on with the newest Q&A episode!
|
0
|
25 days ago
by
Nicole Milliken
|
|
|
|
Genesys Cloud Release Notes | November 09 2023
|
0
|
25 days ago
by
Tracy Vickers
|
|
|
|
Is this Rockstar famous to you?
|
0
|
26 days ago
by
Nicole Milliken
|
|
|
|
Screen Recording
|
3
|
27 days ago
by
Cody Herr
|
|
|
|
Time Off for Cross Trained agents
|
2
|
28 days ago
by
Daisha Devonish-Whiteside
|
|
|
|
Delayed Transcription Improvements for French and Spanish Dialects
|
3
|
28 days ago
by
Leor Grebler
|
|
|
|
Forecast/Scheduling Questions
|
11
|
28 days ago
by
Daniel Chapdelaine
Original post by
Jamie O'Brien
|
|
|
|
Adding Exceptions Adding exceptions to your schedule Per User/Per Day
|
2
|
28 days ago
by
Breno Canyggia Ferreira Marreco
|
|
|
|
Working Outside Shift Considered Exception Explanation
|
2
|
one month ago
by
Jay Langsford
Original post by
Melinda Butler
|
|
|
|
Check out our new WEM Community series - Channel WKHC!
|
1
|
one month ago
by
Tracy Vickers
|
|
|
|
Elapsed Time Between Answer and Begin Call
|
0
|
one month ago
by
Anna Jhane Mulinyawe
|
|
|
|
Agent Availabilities for Scheduling
|
0
|
one month ago
by
Jamie O'Brien
|
|
|
|
Time Off Poll Results
|
0
|
one month ago
by
Tracy Vickers
|
|
|
|
Bot Bash Contest is ending soon! Submit now!
|
0
|
one month ago
by
Nicole Milliken
|
|
|
|
Pulling a single activity code
|
5
|
one month ago
by
Paul Wood
Original post by
Gina Palmer
|
|
|
|
Historical Adherence Reporting
|
4
|
one month ago
by
Drew Dyr
Original post by
Shelby Cronk
|
|
|
|
When creating schedule and forecast for 1 week, creates 8 days
|
4
|
one month ago
by
Paul Wood
Original post by
James Learmonth
|
|
|
|
Reporting Need - Agent Calls by Skill
|
2
|
one month ago
by
Anton Vroon
Original post by
Gina Palmer
|
|
|
|
System is pushing agents into "available" or 'offline" state like a Time Out, affecting adherence
|
1
|
one month ago
by
Aaron Buckley
Original post by
Shelby Cronk
|
|
|
|
Genesys Cloud Release Notes | November 01 2023
|
0
|
one month ago
by
Tracy Vickers
|
|
|
|
Time off Request - Pending Invalid Duration
|
4
|
one month ago
by
Janelle Ostini
|
|
|
|
Displaying the number of people required instead of the number of people planned
|
0
|
one month ago
by
Mamadou Diene DIOP
|
|