Workforce Engagement Management

1 to 50 of 1106 threads (4.1K total posts)
  Thread Subject Replies Last Post Status
πŸŽ‰πŸ“£πŸ“£ WEMAI month | Mastering Workforce Forecasting with Genesys Cloud WEM
0 2 days ago by Natalia Abad
πŸŽ‰πŸ“£πŸ€– It's WEMAI Trivia Time!! Enter and WINπŸ€–πŸ“£πŸŽ‰
8 2 days ago by Tracy Vickers
Evaluation Disputes
3 3 days ago by Mark Fagus
Original post by Melinda Butler
Introducing World's First Agent Empathy Analysis
2 3 days ago by Anik Dey
πŸŽ‰πŸ“£πŸ“£ WEMAI month | Employee Performance & EngagementπŸŽ‰πŸ“£πŸ“£
0 4 days ago by Tracy Vickers
Pulling all agents attached to a skill
2 5 days ago by Shannon Hellner
Original post by Jon Goodman
Genesys Cloud Release Notes | May 20 2024
0 5 days ago by Tracy Vickers
Time off manager- Auto approvals outside of an agents shift
11 6 days ago by Damaris Scott
Original post by Pablo Flores
Is Hold Considered "On Queue" time for Conformance Calculation
3 6 days ago by Jay Langsford
Original post by Gina Palmer
Adding multiple days of Time Off
1 9 days ago by Damaris Scott
Original post by Silvia Schuts
Suggest Ideal Time
5 10 days ago by ANA BELEN ALONSO VIDALES
πŸ“£πŸ“£πŸŽ‰AI in Resource Management - Learn More πŸŽ‰πŸ“£πŸ“£
0 11 days ago by Tracy Vickers
Time Off Request Calendar Legend
10 12 days ago by Damaris Scott
Original post by Jacqueline Turner
Invitation to user testing sessions 0 12 days ago by Olga Revilla
Manually assign a waiting call to another queue
0 12 days ago by MΓ³nica Bermejo
Shift Bidding In CX Cloud
11 12 days ago by Olga Revilla
Original post by Chris Alwood
Genesys Forecast FTE needs
4 13 days ago by Olga Revilla
Original post by Cody Herr
Adding an ad-hoc activity to a schedule
7 13 days ago by Olga Revilla
Original post by David Branigan
Schedule Export Issues for Subsequent Planning Periods - Please Vote for Resolution!
3 13 days ago by Olga Revilla
Original post by Andrea Rushfeldt
Workplan and Forecast are set up to run schedules to 8pm, but the schedules are only generating 8:00am - 4:00pm
2 13 days ago by Olga Revilla
Original post by Nathan Gould
Removing Inactive Agents from Work Plans
1 13 days ago by Olga Revilla
Original post by Lisa Johnson
Agent Log Off 2 13 days ago by Olga Revilla
Original post by Addison Hild
Using profile fields for schedule generation 3 13 days ago by Olga Revilla
Original post by Aparna Peri
Start/End time Interval - Intraday Monitoring 0 13 days ago by Tam Cao
WFM Scheduled > Required Staff (What to do?) 7 13 days ago by Olga Revilla
Original post by Breno Canyggia Ferreira Marreco
Feedback: Agents missing from schedules 3 13 days ago by Olga Revilla
Original post by Jacqueline Turner
Genesys Cloud Release Notes | May 13 2024
0 13 days ago by Tracy Vickers
πŸ“£πŸ“£πŸŽ‰AI in Speech and Text Analytics - Learn More πŸŽ‰πŸ“£πŸ“£
0 16 days ago by Tracy Vickers
Viewing/exporting time off requests for set period/year
1 17 days ago by Tracy Vickers
Original post by James Learmonth
Genesys Cloud Release Notes | May 06 2024
3 18 days ago by Marudhu Pandian
Original post by Tracy Vickers
Topic Trends View
1 18 days ago by Andy Boland
Original post by Mudit Sharma
Genesys Latest AI Blog
0 19 days ago by Tracy Vickers
Tech Talk in 20 | Generative AI, employee experience tech and CX evolution
0 23 days ago by Tracy Vickers
Contest - Share Your GKN Story & Win a Cafe Cruiser Electric Bike!
0 23 days ago by Tracy Vickers
Enhancing Reporting Capabilities in Genesys WFM Cloud Solution
1 23 days ago by Paul Wood
Original post by Ehsan Khan
May is Here! Happy WEMAI month... 2 24 days ago by Tracy Vickers
Filter Interactions where Recording was stopped at IVR or Agent
2 25 days ago by Augustin Rajapandian James
WEMay is just around the corner.... 6 25 days ago by Tracy Vickers
Agent somehow avoiding calls in idle Ops and I at a loss.
2 26 days ago by Johnathon Nelson
Genesys Cloud Release Notes | April 29 2024
0 27 days ago by Tracy Vickers
Conditional Group Routing impacting FTE differentials
3 27 days ago by Felicity Martin-Murray
Calls transfered
2 one month ago by ANA BELEN ALONSO VIDALES
Historical Shrinkage - Idle Status
5 one month ago by Adrian Rodriguez
Topic triggered by phrase not included in the phrase
2 one month ago by Anik Dey
Original post by Shelby Cronk
Phrase marked with negative sentiment once but not every time
2 one month ago by Anik Dey
Original post by Shelby Cronk
Sudden drop in FTE requirements
2 one month ago by Paul Wood
Original post by Shannon Hellner
Genesys Cloud Release Notes | April 22 2024
0 one month ago by Tracy Vickers
Exporting Time Off Request from prior month for both active / non active employees
5 one month ago by Anthony Cedrone
Intraday Monitoring nΒΊ Agents
2 one month ago by Shannon Hellner
Original post by ANA BELEN ALONSO VIDALES
Looking for New WEM Reference Customers! 0 one month ago by Robert Beasley