Hello,
If the 3CX gateway meets the requirements for Genesys Cloud BYOC, it could integrate. The requirements can be found here:
https://help.mypurecloud.com/articles/carrier-requirements-byoc-cloud/
https://help.mypurecloud.com/wp-content/uploads/2023/10/Genesys-Cloud-Carrier-Interop-Spec.pdf
Thanks!
------------------------------
Alan Lanteigne
Senior Product Manager, Purecloud Sip, Media, Edge
------------------------------
Original Message:
Sent: 06-05-2024 01:27
From: Sajed Salah
Subject: 3CX Voice gateway
Good Morning
It is possible to integrate Genesys cloud with 3CX Voice gateway by SIP trunk?
------------------------------
Sajed Salah
Fourth Dimension Systems LLC
------------------------------