AppFoundry: The Genesys Marketplace Experience

Good Morning

It is possible to integrate Genesys cloud with 3CX Voice gateway by SIP trunk?

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Sajed Salah
Fourth Dimension Systems LLC
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Hello,

If the 3CX gateway meets the requirements for Genesys Cloud BYOC, it could integrate.  The requirements can be found here:

https://help.mypurecloud.com/articles/carrier-requirements-byoc-cloud/

https://help.mypurecloud.com/wp-content/uploads/2023/10/Genesys-Cloud-Carrier-Interop-Spec.pdf

Thanks!

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Alan Lanteigne
Senior Product Manager, Purecloud Sip, Media, Edge
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