Genesys Engage on-premises

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  • 1.  "A dial plan entry was not found for an outgoing call attempt."

    Posted 05-15-2025 10:05

    I would try to make an external call (I use webrtc phone) but I keep getting the error "A dial plan entry was not found for an outgoing call attempt."

    I am unable to see Dial Plan options in the Telephony to configure.

    Please advise


    #Outbound

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    Mahesh Dora
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  • 2.  RE: "A dial plan entry was not found for an outgoing call attempt."
    Best Answer

    Posted 06-11-2025 09:18

    I think you are talking about Genesys Cloud dial plan even the category is Geneys OnPremise - in your case, navigate to the Telephony -> Sites -> exact Site -> Number plans



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    Jakub Němec
    Senior Technical Team Lead: MS Operations
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    Original Message


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