Genesys Engage on-premises

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  • 1.  after sending Email, every time asking to close the IWS.

    Posted 11-12-2023 02:30

    Hi Team,

    please help me here, in email after sending the mail I am getting the popup to close the interaction workspace, and also doing some customization on InteractionEmailSend command in wde.

    please suggest.


    #Omni-ChannelDesktop/UserInterface


  • 2.  RE: after sending Email, every time asking to close the IWS.

    Posted 11-12-2023 02:40

    this command is getting fired on every email send activity : 1] INFO  indows.ToolbarWindow - OnClosing CloseApplicationCommand



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    Ashishkumar Yadav
    Jio Platforms Limited
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    Original Message


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