Genesys DX (formerly Bold360)

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  • 1.  Architecture

    Posted 02-16-2023 07:19
    Edited by Pradeep Kanna 02-16-2023 07:23

    Hi,

    Do we have any design/architecture diagram which explains how Genesys DX works?



  • 2.  RE: Architecture

    Posted 02-16-2023 16:46

    Hi Pradeep,

    What kind of diagram are you looking for?

    Something related to knowledge? Workflow from customer to agent?



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    Anthony Romero
    Genesys - Employees
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    Original Message


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