Genesys Engage on-premises

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  • 1.  Barge-In KVP

    Posted 01-10-2023 16:40

    Is there any KVP that Genesys WDE inserts upon Supervisor barge-in that can help in identifying barge-in calls. Is there a configuration option that will make WDE do that. If you can point to any documentation that will be great.

    Any help will be greatly appreciated.


    Arif Zaidy

    Arif Zaidy
    Tekglide Inc

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