Genesys DX (formerly Bold360)

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  • 1.  BC360 email fonts

    Posted 01-03-2023 12:58
    Hello, On BC360 the font is set automatically when you type the email out. But if you paste text into the email body, from an outside note it doesn't change the font and there is no option to adjust it. Is there a way to adjust the font in Boldchat360 emails?

    For chat there is the "T" key which adjusts the font for agents before they send. 

    Thanks,

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    Heather laird
    Dyson Technology Limited
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  • 2.  RE: BC360 email fonts

    Posted 01-04-2023 12:49
    Hi Heather,

    Sadly there isn't a way to adjust the font for the email portion of the platform.

    Is the issue that when you paste text from an outside source that it inherits the font type?

    ------------------------------
    Anthony Romero
    Genesys - Employees
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  • 3.  RE: BC360 email fonts

    Posted 01-08-2023 11:51
    Hi Anthony, 

    Yes our agents will use outside notes at times, or copy and past information from the site, or other resource pages. Then the email inherits that font. 

    Thanks, 
    Heather

    ------------------------------
    Heather laird
    Dyson Technology Limited
    ------------------------------

    Original Message


  • 4.  RE: BC360 email fonts

    Posted 01-09-2023 10:36
    Hi Heather,

    Are they using work only computers? As there are ways to disable fonts from carrying over on copy and paste, although these are universal to all applications. The settings on Macs, for example, are under Apple menu > System Preferences > Keyboard.

    Another more "life hack" way is to copy it first into a source that's neutral on fonts and then copy it again and paste it into the desired destination. Putting it in the browser URL bar first, for example, could be a good quick way to do that and then copy it again and paste it into the email. However, that will strip out paragraph breaks and other text formatting so very likely isn't a solution unless the emails are typically very brief.

    ------------------------------
    Anthony Romero
    Genesys - Employees
    ------------------------------

    Original Message


  • 5.  RE: BC360 email fonts

    Posted 01-09-2023 19:24
    Thanks Anthony,  they are using the paste with plain text now or changing it in another window. We just wanted to confirm if there was another option we may have missed within BC! Appreciate your help as always.

    ------------------------------
    Heather laird
    Dyson Technology Limited
    ------------------------------

    Original Message


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