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Clarification on API Server for Call Details Endpoints using Platform SDK in Genesys Engage

  • 1.  Clarification on API Server for Call Details Endpoints using Platform SDK in Genesys Engage

    Posted 06-19-2025 05:28

    Hi,

    From the Genesys documentation, I found that the CALL API provides the following endpoints to retrieve call details:

    • /me/calls

    • /me/calls/{id}

    I would like to confirm which server or base URL I need to connect to in order to successfully execute these API endpoints.

    Thanks

    Indhupriya


    #GenesysEngagePremDev
    #Implementation
    #SIP/VolP
    #Telephony

    ------------------------------
    Indhupriya Deisigan
    ------------------------------


  • 2.  RE: Clarification on API Server for Call Details Endpoints using Platform SDK in Genesys Engage

    Posted 06-28-2025 01:26

    These API methods are published on GWS component (Genesys Web Services or WWE if you want).



    ------------------------------
    Jakub Němec
    Senior Technical Team Lead: MS Operations
    ------------------------------

    Original Message


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