AppFoundry: The Genesys Marketplace Experience

Hello all. 

I am handling a project that includes a Voicebot, which I understand requires Enhanced TTS. I further understand this is "free" as it is included as part of the Voicebot requirements. This customer wishes to use Enhanced TTS for Inbound as well, and understand that will incur a usage charge. My question is how will this be handled behind the scenes so they are only charged for the Enhanced TTS usage that should be charged vs. the Voicebot usage that is included? And do they simply make the purchase in AppFoundry or is there also some additional information they need to include to confirm the Voicebot will not be charged usage fees? 

Thanks!

Andy

Hi Andy,

The usage report delineates what is used by what source so for Architect bot and voice survey flows the customer will not be charged.

Thanks,

Aoife

Thank you very much for the insight and confirmation, Aiofe! 

My best,

Andy

TTS dentro do fluxo bot nao tem cobrança

Hi Andrew,

Just adding to this for anyone referencing it later Enhanced TTS itself is still included at no additional charge when used within Architect bot and voice survey flows, while usage in standard inbound call flows is chargeable.

However, there are upcoming changes to be aware of. From 5 August 2026, Genesys is ending native support for Google and Microsoft Azure TTS voices. After this date, those voices will need to be used via the BYOT-A model, which introduces separate billing, while AWS Polly remains the native option.

So it's less about Enhanced TTS becoming chargeable, and more about which voice providers are supported natively vs via BYOT going forward.

https://help.genesys.cloud/articles/genesys-enhanced-tts-pricing/

Hope this helps!

We've just made the transition and it wasnt so bad for us. What was great was the Enhanced TTS persona we used was from Microsoft. So we just added the Microsoft TTS integration and used the same persona. So our callers had no change in experience..

There are definitely costs for Enhanced TTS. Its my understanding all Enhanced TTS comes at a cost. We started with this within Genesys and we would get billed monthly for usage, but Genesys stopped Microsoft TTS support. So we use Azure and built an integration due to the removal of support within Genesys itself. So our costs come from Microsoft now and not Genesys for TTS usage.