Hi,

We are currently using the eServiceInteractionStat module to capture statistic on Staging Area objects related to chats and emails via the Stat Server (PSDK).  Struggling to find a way to get the handling time and handled interactions via this module.

For example, we request the statistic below to obtain the average wait time of a chat in the queue/Staging Area.

<Category>JavaCategory</Category>
<JavaExtension>eServiceInteractionStat.jar</JavaExtension>
<JavaExtensionSubCategory>OMQ Average Waiting Time</JavaExtensionSubCategory>
<Extensions>
<MediaType>Chat</MediaType>
<AggregationType>Total</AggregationType>
</Extensions>

This all works fine but is there a similar way to obtain the handling time and number of handled chats using the eServerInteractionStat.jar? 

I don't see any reference in the documentation to all the available sub categories that are available.  For example, above uses Average Wait Time but is there a Total Handled option?  If not how can these statistics be obtained? 

Currently we are getting InteractionHandlingInbound mask on a group agent statistic and linking it back to the Staging Area but that has it's own problems of managing lots of mappings between the datasets.

Thanks
Mark