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Genesys Bot Connector issue: "Could not install Integration. Required type missing or not found."

  • 1.  Genesys Bot Connector issue: "Could not install Integration. Required type missing or not found."

    Posted 09-14-2023 08:22

    Hi Community, 

    we want to integrate a Bot with the Genesys Bot Connector but every time we try to install this extension we get the "Could not install Integration. Required type missing or not found." Error. Are we lacking permissions or what could be the cause of this? 

    Best 

    Alex



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    Stefan Ostwald
    Parloa GmbH
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  • 2.  RE: Genesys Bot Connector issue: "Could not install Integration. Required type missing or not found."

    Posted 10-10-2023 02:45

    @Stefan Ostwald experienced a similar issue when installing the bot connector. The support team advised missing "BYOT Rate D" which is required for the bot connector and to contact sales or CSM to enable subscriptions to use the Genesys bot connector.



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    Prem
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