Genesys Community Trivia Tower

Poll name

GCCX Intro Q1

Question

What company's platform became the basis for Genesys Cloud Directory/Collaborate?

Answers

Bold 360, Interactive Intelligence, Measure, OrgSpan

Poll name

GCCX Intro Q2

Question

What is the Name of the Community's Monthly Genesys Cloud YouTube Series?

Answers

Chit and Chat with Matt, Genesys Cloud Download, Q&A Show, Tech Talk AMA

Poll name

GCCX Intro Q3

Question

What year did the Genesys Cloud platform become Generally Available?

Answers

2002, 2006, 2010, 2014

Poll name

GCCX Intro Q4

Question

What is PureCloud?

Answers

An API Call, How/Where Call Data is Stored, A Previous Brand Name for Genesys Cloud CX, An Add-On App Available on AppFoundry

Poll name

GCCX Q5 – Everyone Gets a point (there was a typo)

Question

Which term best describes what an app can do?

Answers

Authentication, Authorization, Availability, Framework

Poll name

GCCX Q6

Question

What is the character limit for string variables in Architect email flows?

Answers

1,000, 15,000, 32,000, No Limit

Poll name

GCCX Q7

Question

What is a multi-phased journey which takes advantage of the Genesys Cloud core and satellite regions around the globe for media and recording?

Answers

Audio Hook Link, Global Media Fabric, Hybrid Media Journaling, Overlap Template Structure

Poll name

GCCX Q8

Question

How can you include a hyperlink in a canned response?

Answers

Type or Copy & Paste the URL, You Need to Create the URL in Your Cloud Environment, You Must Use the "Insert" Button in the Text Editor,, Not Possible

Poll name

GCCX Q9

Question

What feature allows me to stream conversation audio to third-party services and then process the audio for voice biometrics: transcription, recording, and agent assist?

Answers

AudioHook Monitor, Hybrid Media, Kinesis, Latitude

Poll name

GCCX Q10

Question

What integration can help me reduce my public API calls?

Answers

AWS EventBridge, Interactive Intelligence, Genesys GPlus, PureCloud

Poll name

GCCX Q11 

Question

Data actions for the data actions integrations can only transmit or accept JSON. If you want the integrations to consume XML, what does Genesys recommend?

Answers

Create an Intermediary Web Service, Purchase a Markup Translation Service, Research and Configure Advanced API Calls, Not Possible

Poll name

GCCX Q12

Question

Messenger will display the up-to-date conversation in up to three separate browser tabs or windows without the need to refresh. If a fourth Messenger instance is opened, what happens?

Answers

The Oldest Instance Would be Minimized Automatically, A Pop-up Will Prompt You to Close a Window, System Will Slowdown and Eventually Crash, Not Possible

Poll name

GCCX Q13

Question

Which of the following is NOT one of the three Evaluation Methods you can use for Routing on a queue?

Answers

All skills matching, Best available skills, Disregard skills, next agent, Keyword found

Poll name

GCCX Q14

Question

You See this image

What does it mean?

Answers

Audio or microphone is not enabled, Call will automatically hangup, The user has not selected a phone to make and receive calls, They are already on a call

Poll name

GCCX Q5

Question

Where do you turn on auto-answer for ACD calls?

Answers

In the Admin, under "Action Maps", In the Admin, under "Programs", In Performance, under "Workspace", In the Phone tab, under "People" at the individual user level

Poll name

GCCX Q16

Question

What term refers to the Genesys Cloud region associated with the domain in which you use to login?

Answers

Added Domain, Home Region, SSO HQ, Universal Contact Port