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  • 1.  Genesys Cloud CX Trivia Pop-Up - Answers

    GENESYS
    Posted 07-05-2022 14:42

    Hey Everyone,

    Below are the Genesys Cloud CX Trivia questions and answers (in bold).

    Section: Booting Up

    Poll name

    GCCX Intro Q1

    Question

    What company's platform became the basis for Genesys Cloud Directory/Collaborate?

    Answers

    Bold 360, Interactive Intelligence, Measure, OrgSpan

     

    Poll name

    GCCX Intro Q2

    Question

    What is the Name of the Community's Monthly Genesys Cloud YouTube Series?

    Answers

    Chit and Chat with Matt, Genesys Cloud Download, Q&A Show, Tech Talk AMA

      

    Poll name

    GCCX Intro Q3

    Question

    What year did the Genesys Cloud platform become Generally Available?

    Answers

    2002, 2006, 2010, 2014

      

    Poll name

    GCCX Intro Q4

    Question

    What is PureCloud?

    Answers

    An API Call, How/Where Call Data is Stored, A Previous Brand Name for Genesys Cloud CX, An Add-On App Available on AppFoundry



    Section: Resource Center
     

    Poll name

    GCCX Q5 – Everyone Gets a point (there was a typo)

    Question

    Which term best describes what an app can do?

    Answers

    Authentication, Authorization, Availability, Framework

     

    Poll name

    GCCX Q6

    Question

    What is the character limit for string variables in Architect email flows?

    Answers

    1,000, 15,000, 32,000, No Limit

     

    Poll name

    GCCX Q7

    Question

    What is a multi-phased journey which takes advantage of the Genesys Cloud core and satellite regions around the globe for media and recording?

    Answers

    Audio Hook Link, Global Media Fabric, Hybrid Media Journaling, Overlap Template Structure

     

    Poll name

    GCCX Q8

    Question

    How can you include a hyperlink in a canned response?

    Answers

    Type or Copy & Paste the URL, You Need to Create the URL in Your Cloud Environment, You Must Use the "Insert" Button in the Text Editor,, Not Possible



    Section: PMs

     

    Poll name

    GCCX Q9

    Question

    What feature allows me to stream conversation audio to third-party services and then process the audio for voice biometrics: transcription, recording, and agent assist?

    Answers

    AudioHook Monitor, Hybrid Media, Kinesis, Latitude

     

    Poll name

    GCCX Q10

    Question

    What integration can help me reduce my public API calls?

    Answers

    AWS EventBridge, Interactive Intelligence, Genesys GPlus, PureCloud

     

    Poll name

    GCCX Q11 

    Question

    Data actions for the data actions integrations can only transmit or accept JSON. If you want the integrations to consume XML, what does Genesys recommend?

    Answers

    Create an Intermediary Web Service, Purchase a Markup Translation Service, Research and Configure Advanced API Calls, Not Possible

     

    Poll name

    GCCX Q12

    Question

    Messenger will display the up-to-date conversation in up to three separate browser tabs or windows without the need to refresh. If a fourth Messenger instance is opened, what happens?

    Answers

    The Oldest Instance Would be Minimized Automatically, A Pop-up Will Prompt You to Close a Window, System Will Slowdown and Eventually Crash, Not Possible


    Section: Above Average Joes 

     

    Poll name

    GCCX Q13

    Question

    Which of the following is NOT one of the three Evaluation Methods you can use for Routing on a queue?

    Answers

    All skills matching, Best available skills, Disregard skills, next agent, Keyword found

     

    Poll name

    GCCX Q14

    Question

    You See this image

    What does it mean?

    Answers

    Audio or microphone is not enabled, Call will automatically hangup, The user has not selected a phone to make and receive calls, They are already on a call

      

    Poll name

    GCCX Q5

    Question

    Where do you turn on auto-answer for ACD calls?

    Answers

    In the Admin, under "Action Maps", In the Admin, under "Programs", In Performance, under "Workspace", In the Phone tab, under "People" at the individual user level

     

    Poll name

    GCCX Q16

    Question

    What term refers to the Genesys Cloud region associated with the domain in which you use to login?

    Answers

    Added Domain, Home Region, SSO HQ, Universal Contact Port

     

    How do you think you did? We will post our winner(s) at 3pm ET tomorrow (July 6th).

    Cheers,

    Matt and Team



    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------



  • 2.  RE: Genesys Cloud CX Trivia Pop-Up - Answers

    Posted 07-05-2022 15:47
    bob


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    Javier Del Olmo
    Banco Bilbao Vizcaya Argentaria, S.A.
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