The issue has been resolved for now. The On-Premises documentation site is accessible.
Genesys Engage On-Premises Documentation
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Vinod Balan
Staff Engineer | Genesys Engage Reporting & Analytics
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Original Message:
Sent: 09-03-2025 01:51
From: Vinod Balan
Subject: Genesys Documentation
Hello Alain & Mark,
It is a worldwide problem. An internal request has already been made to investigate and fix the issue. In a while, it ought to be operational.
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Vinod Balan
Staff Engineer | Genesys Engage Reporting & Analytics
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Original Message:
Sent: 09-03-2025 01:03
From: Mark Skelsey
Subject: Genesys Documentation
+1 From New Zealand - good to confirm its not just us!
We also can't access https://docs.genesys.com/Documentation/OnPremises -
504 Gateway Time-out
The issue has been slowly getting worst over the last few weeks, and today and yesterday the web site is completely unavailable.
Come on Genesys - you can do better.
I have also raised two customercare cases on this (the first one has largely been ignored).
Mark Skelsey
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Mark Skelsey
Consultant