Hi Friends,
I am developing an IVR flow in Genesys Intelligent Automation.
There are few points where I would need suggestion -
1) In a menu,if I want different handling for no input and no match, what are the different paths which I will create?
2) Suppose for first match, I would like to play prompt A and for second time no match prompt B .
Similarly,3rd no match, an error message.
How can I achieve it?
#RoutingandOrchestration(ACD/IVR)------------------------------
Ruchi Saboo Bhattar
British Telecommunications PLC
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