Genesys Engage on-premises

 View Only

Discussion Thread View

How to disbable sppech / dtmf recognition on selected VMXL pages

  • 1.  How to disbable sppech / dtmf recognition on selected VMXL pages

    Posted 08-09-2024 23:29

    Hi Team

    We have done integration with Nuance and node where there is input we have define gram file so that speech recognition can happen. Now issue is in few instance we get noresource.asr error which is due to ASR license at Nuance. We have defined DTMF flow for this error and whenever there is an issue the IVR moved to the DTMF flow. But at this new DTMF IVR also an request is send to Nuance for Speech even though it normal DTMF IVR.

    So can we disable the speech recognition once an error is received from Nuance


    #Self-Service

    ------------------------------
    Shailesh Kadam
    CS Infocomm Pvt. Ltd
    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources