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Is the History-Info customizable when routing a call outside?

  • 1.  Is the History-Info customizable when routing a call outside?

    Posted 09-04-2023 06:12

    Hello all. As in subject, may I customize the History-Info parameter when routing (like TRoute) a call from an IRD strategy (URS8.1.4 SIPSERVER 8.1.1) to a geographic external number? currently in that information sip logs shows the dnis where the strategy is loaded.

    Best,

    Gef.


    #RoutingandOrchestration(ACD/IVR)
    #SIP/VolP

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    Giuseppe D'Agostino
    Individual Only Contact Account
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