AppFoundry: The Genesys Marketplace Experience

I am Looking for an Application or a way to get the Alerts or Notification in MS Teams. 

I would like to integrate Teams to get those Alerts that We set up in Genesys Cloud for Call in Queue, Angent Not Respond etc.

Can anyone advise id there any Application in AppFoundry or is there any other way to do that

Thank You in Advance  

Hi Mithun,

this is Markus from Deliberate, DE. We provide several apps in AppFoundry and also started the roll-out of our solution called "syncDings for MS Teams". Please find more information in the attached file. We are happy doing a demo and including you in our first release phase.

Kind regards, Markus

Attachment(s)

2024-09_Deliberate_Apps_syncDings.pdf   1.72 MB 1 version

Hello Mithun, 

Yes, 2Ring Dashboards & Wallboards can help you achieve this by integrating with Genesys Cloud and sending alerts directly to Microsoft Teams for various conditions such as calls in queue, agent responsiveness, etc. You can configure alerts based on specific metrics, and 2Ring will push those notifications into your desired Teams channels.

For more information, you can explore our solution on the Genesys AppFoundry here or feel free to visit our website to see how it integrates with Teams and Genesys Cloud: 2Ring.com.

Let me know if you need further details!

Regards,

Marco