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New Canned Responses Agent Panel - Coming Soon!

  • 1.  New Canned Responses Agent Panel - Coming Soon!

    GENESYS
    Posted 05-07-2024 02:56
    Edited by Marudhu Pandian 07-26-2024 10:27

    Hello Genesys Cloud Community,

    Genesys is constantly updating its user interface to follow industry trends and standards. We are excited to announce the upcoming new agent-facing Canned Responses panel.

    In approximately 90 days, agents can access a new Canned Responses panel. The new panel offers improved usability and is more intuitive. Note that this UI refresh includes only style enhancements related to usability and does not include any major functional changes or feature additions.

    Sample screenshots for the new panel:

    Before:

    After:

    A more intuitive agent-facing panel with a new set of icons, filtering options, and visual indicators that make it easy to navigate and search for responses.

    UPDATE (26-JUL-24): We are pleased to announce the upcoming beta for the new agent-facing Canned Responses panel. For more information and the registration form, click here. And for any questions, and feedback on the beta once it starts, please use this post on the Beta HQ community.


    #DigitalChannels

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    Marudhu Pandian
    Genesys - Employees
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