AppFoundry: The Genesys Marketplace Experience

So I've noticed all the Nuance products including Gatekeeper is no longer on the app foundry. I suspect this is part of the Microsoft acquisition of Nuance and bringing it in the MS products like Dynamics.

Are there Microsoft replacement products for these on the app foundry, or planned products to be on the app foundry? Or are they now just gone?

Hi Anton,

To answer you question regarding any additional products, Pindrop is a Premium App in the App Foundry. Genesys customers can leverage Pindrop to combine audio, voice, metadata analysis and deep learning AI with a shared fraud risk database to enable friction-free authentication and fraud detection across the phone channel.  Happy to discuss and send you some additional information. 

Thank you,

The product is deprecated with no replacement from Microsoft. 

Thanks Cherry.

Pindrop is an enterprise-grade alternative - An Elite AppFoundry partner with native Genesys integrations - delivering voice authentication, multi-factor fraud detection and industry-leading deepfake/liveness protection via Pindrop Pulse (backed by our deepfake warranty). We also support seamless BYOV migration and a Genesys connector for fast, low-risk deployment - happy to arrange a demo or tailored migration plan.

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Patrick Wiley
Pindrop Partner Alliance Manager

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