AppFoundry: The Genesys Marketplace Experience

I've been looking for a 3rd party integration for several customers to provide MOH and things such as local weather, etc. Anyone come across an integration that can do that?

Hi Jonathan,

Doing a quick search, I came across these two AppFoundry options:

• MoH - Advanced (Captivate Connect)
• Easy On Hold

I have not personally used these apps, but MoH - Advanced (Captivate Connect) looks closer to your use case if you are after more dynamic on-hold content. Captivate's Genesys page also mentions dynamic music/messages on hold with daily-updating content.

Links in case helpful:

• https://appfoundry.genesys.com/filter/genesyscloud/listing/a0091d7b-4ed6-43a7-8668-e955927dcf8d
• https://appfoundry.genesys.com/filter/genesyscloud/listing/4b7d5e57-19ab-4a4e-8ff0-5217eb34417b
• https://www.captivateconnect.com/genesys/

Hope someone from the community who has used them can add more detail.