AppFoundry: The Genesys Marketplace Experience

I see that there are some App Foundry items that would help with customer integration and automating their Outbound Contact List imports. Are there cases where the functionality in the App Foundry applications become standard features rolled into Genesys Cloud CX? Especially since they are Genesys Apps already in the App Foundry.

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Mike Malcor
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Hello Mike,

I don't think implementing specific functions developed by Genesys partners in AppFoundry directly into Genesys Cloud would make the AppFoundry partners happy.

Sure Genesys is implementing many improvements in every release, but in case a specific function is missing within GC and would be highly appreciated by the customers, then use the IDEA portal and propose the new funcionality.

IDEA Portal:
https://genesyscloud.ideas.aha.io/ideas

But if you are interested only in specific Contact List import integrations/automations, then maybe developing a simple App on customer side would be cheaper and easier to fit the customer's needs exactly.

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Tomas Langer
PBX Administrator
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Great question.

AppFoundry solutions and native Genesys Cloud features serve different purposes. AppFoundry apps (including those built by Genesys) are typically designed to address specific use cases, integrations, or extensions that may not be required across all customers.

There isn't a defined or guaranteed path for functionality in AppFoundry apps to become part of the core Genesys Cloud CX platform. Product decisions around native features are based on broader customer demand, scalability, and alignment with overall product strategy.

For outbound contact list management specifically, Genesys Cloud continues to evolve its native APIs and tooling (such as the Contact List Builder). AppFoundry solutions in this space are generally intended to complement these capabilities, particularly for more advanced automation or integration scenarios.

If you're seeing specific gaps or requirements, sharing that feedback via your account team or the Ideas Lab is the best way to ensure it's considered as part of future product evaluation.

Thanks

Mason

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Mason Mansfield
Staff Product Manager - Outbound
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