Genesys Engage on-premises

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  • 1.  pulse

    Posted 09-24-2024 23:36
    Edited by Sara Kirankumar 09-24-2024 23:38

    How data will be interchanged from the stat server to pulse, how pulse/cupules get auto-update with live stats, please explain in detail.


    #Reporting/Analytics





  • 2.  RE: pulse

    Posted 09-24-2024 23:55

    Hi Sara, it's been a few years since I worked with Pulse but if I recall there would be connections between Stat Server, your Pulse server/collector, and SIP/IXN Server.  Not sure what more detail you're after but I'd start with the deployment guide.  Messaging would be via TLib messages between each component.  You should see this if you watch events in each relevant log.



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    Vaun McCarthy
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    Original Message


  • 3.  RE: pulse

    Posted 09-25-2024 08:38

    Hi @Sara Kirankumar,

    Pulse get data in this way:

    1) Interactions -> 2) Media Server (SipServer/InteractionServer) -> 3) StatServer -> 4) Pulse Collector -> 5) Pulse

    You define basic metrics on StatServer. Pulse Collector connect to StartServer and according to the configured dashboards and wallboards register the desired metrics and start to collect data, and generate data snapshots for Pulse. Pulse get data snapshots to feed your dashboards and wallboards.

    Pulse solution is almost real time, it is quite intensive about consuming hardware resources. If you notice that Pulse is not "refreshing" on time, you should check:

    • Check that your dashboard and wallboards are under control, it means: avoid to keep unused dashboards and wallboards
    • Depending in your deploy, we notice Pulse collector could not refresh or generate new snapshots, it cause to Pulse to display same data without change.
    • Check there is no problem in conectivity between components.
    • Also check users conectivity between their workstation and Pulse, slow connections sometimes traduce in slow refresh on users views.
    • Also check with your Genesys Partner your architecture, as I mention before, Pulse is quite demanding on resources but also as a web service it could reaching a limit on simoultaneous users. Perhaps, you have too many users against Pulse so you need add more Pulse instances.

    I hope, it give you more clarity about Pulse

    Regards,

    SG



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    Saugort Dario Garcia
    Interacciones Inteligentes S.A.
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    Original Message


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