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  • 1.  Real Time Transaltion Appfoundry (Voice and Digital)

    Posted 23 days ago

    Hi, all

    Could someone suggest a Real Time Translation tool within the Appfoundry for me, please?

    I have a customer that is looking for a tool that can translate interaction from portuguese to spanish and vice versa for both, digital and voice.

    Thanks in advance

    Luis



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    Luis Sandoval
    Expert Customer Success Manager
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  • 2.  RE: Real Time Transaltion Appfoundry (Voice and Digital)
    Best Answer

    Posted 21 days ago


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    Victor Soares
    Gerente técnico
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  • 3.  RE: Real Time Transaltion Appfoundry (Voice and Digital)

    Posted 21 days ago

    Thanks you so much Victor,

    It is very helpfull for Digital Channels; any idea for voice?

    Thanks in advance



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    Luis Sandoval
    Expert Customer Success Manager
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    Original Message


  • 4.  RE: Real Time Transaltion Appfoundry (Voice and Digital)

    Posted 21 days ago

    Can you add a little bit more details to it? The agent native language is different from the customer? Is that it?
    The solution above as I saw is only supported for digital interactions



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    Charles Coco
    Enterprise Architect
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  • 5.  RE: Real Time Transaltion Appfoundry (Voice and Digital)

    Posted 21 days ago
    In this case, we're working digitally for a client in Brazil, but it also works with voice communication. The client's use case is to translate from English to Portuguese.
     
    Charles, contact me on WhatsApp to discuss this: +55 15 9966439-72


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    Victor Soares
    Gerente técnico
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    Original Message


  • 6.  RE: Real Time Transaltion Appfoundry (Voice and Digital)

    Posted 21 days ago

    Hi, Charles

    Thank you for your answer.

    Effectively, the customer, in the most of cases, speaks Portuguese and the agents spanish, and vice versa. This happens because in operations peaks, the wouldn´t have the sufficient staff in the native customer language, and needs to sen some interactions to spanish available agents.

    They are looking for solutions for both, voice and digital.

    I founde this alternative: https://appfoundry.genesys.com/filter/genesyscloud/listing/38c1e984-b05d-468a-bf85-baeb037e62b9



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    Luis Sandoval
    Expert Customer Success Manager
    ------------------------------

    Original Message


  • 7.  RE: Real Time Transaltion Appfoundry (Voice and Digital)

    Posted 21 days ago

    I'm also very interested in this specifically for voice scenarios, especially where translation can be enabled only when required during an interaction rather than being permanently active for all calls.

    Would be interested to know if anyone has implemented an on-demand/per interaction voice translation model within Genesys rather than always-on translation.



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    Phaneendra
    Technical Solutions Consultant
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  • 8.  RE: Real Time Transaltion Appfoundry (Voice and Digital)

    Posted 21 days ago

    I found this solutions,

    I could help: https://appfoundry.genesys.com/filter/genesyscloud/listing/38c1e984-b05d-468a-bf85-baeb037e62b9



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    Luis Sandoval
    Expert Customer Success Manager
    ------------------------------

    Original Message


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