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Restrict Email Transfer from agent to particular Interaction Queue

  • 1.  Restrict Email Transfer from agent to particular Interaction Queue

    Posted 04-22-2025 05:25

    Heyy,

    We have email routing in our environment. Currently we are using the option teamcommunicator.list-filter-showing = 'Agent,AgentGroup,Contact,InteractionQueue,CustomContact' to give the option of transfer the email to interaction queues by agents.

    Currently, Agents are misbehaving by transferring the emails to other queues which is causing delays.

    Is their any way in WDE or genesys to restrict the transfer to certain INTERACTION QUEUES from particular agents or supervisors.


    #ArchitectureandDesign
    #GenesysEngagePremDev
    #Implementation
    #Omni-ChannelDesktop/UserInterface

    ------------------------------
    Santosh Midrap
    CSINFOCOMM PVT LTD
    ------------------------------


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