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Selective enablement of WWE web applications in the agent interface (group of agents)

  • 1.  Selective enablement of WWE web applications in the agent interface (group of agents)

    Posted 02-19-2024 20:05

    What is the recommended approach to limit a hidden application which is relevant only to a defined agent population taking part in a trial (a small subset of all agents)?

    Enabling integration of web applications in the agent interface

    Is there specific documentation you could point me to? 

    Thank You


    #ArchitectureandDesign

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    Alan Klein
    Cresta Intelligence
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  • 2.  RE: Selective enablement of WWE web applications in the agent interface (group of agents)

    Posted 02-20-2024 01:35

    The interaction.web-content and workspace.web-content option can be defined on the annex of an Agent Group and will take precedence over what's defined at the application level. You can also define it on the annex of an agent, which will take precedence over Agent Group config. 



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    Jason McLennan
    Commonwealth Bank of Australia
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