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Supervisor cannot monitor chat interaction of agent

  • 1.  Supervisor cannot monitor chat interaction of agent

    Posted 08-18-2025 04:20

    I have an issue with monitor chat interaction from supervisor to agent. And the supervisor only see the correct status of voice channel of agent not chat channel.


    #Omni-ChannelDesktop/UserInterface

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    Phan Minh Hung
    na
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