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  • 1.  Transferring from engage GVP to a new GC environment

    Posted 8 days ago

    Hi All,

    I wanted some advice on how I could transfer a call with some data from GVP connected to sip server in an engage environment (call arrived in GVP and after some IVR interaction we deem it must be transferred with data to a new GC environment) to agents on GC.  How can this ben done?

    Also, how can we send the attached data with it?

    Thanks


    #ArchitectureandDesign

    ------------------------------
    Kashaf Chaudhry
    Customer Success Director
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  • 2.  RE: Transferring from engage GVP to a new GC environment

    Posted 8 days ago

    Hi Kashaf Chaudhry, 

    You'll need a SIP trunk between your Engage and Genesys Cloud, with UUI enabled.

    From Engage, send the data using UUI during the transfer.

    When the call arrives in Genesys Cloud, you can read it in Architect using Call.UUIData and use it in your flow.

    Helpful docs:



    ------------------------------
    Luiz Rosa
    Full stack developer
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    Original Message


  • 3.  RE: Transferring from engage GVP to a new GC environment

    Posted 8 days ago

    Thanks Luiz



    ------------------------------
    Kashaf Chaudhry
    Customer Success Director
    ------------------------------

    Original Message


  • 4.  RE: Transferring from engage GVP to a new GC environment

    Posted 8 days ago

    Yep I think Luiz has hit the nail on the head. That would give the transfer and any data you want to pass over in an elegant solution.



    ------------------------------
    Qasim Chaudhry
    Professional Services Director
    ------------------------------

    Original Message


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