AppFoundry: The Genesys Marketplace Experience

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  • 1.  Unable to add genesys enhanced tts connecttor from my profile

    Posted 10 hours ago

    I'm currently facing an issue while trying to add the Genesys Enhanced TTS Connector from my profile.

    Previously, I was able to view the cost details and add the subscription for my customers without any issues. However, now I'm unable to see the option or proceed with adding the connector.

    Has anyone experienced a similar issue recently, or is there any change in permissions or process that I might have missed?

    Any guidance would be appreciated.



    ------------------------------
    Binu Savariyar
    Solution architect contact center
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  • 2.  RE: Unable to add genesys enhanced tts connecttor from my profile

    Posted 7 hours ago
    Edited by Phaneendra Avatapalli 7 hours ago

    Hi Binu,

    You may find this Resource Center FAQ helpful as it explains what to do when you encounter issues accessing or adding offerings from AppFoundry:

    Why am I encountering the message "This offering is currently unavailable from your Genesys Reseller on AppFoundry"? - Genesys Cloud Resource Center

    Hope this helps.

    Genesys Cloud Resource Center remove preview
    Why am I encountering the message "This offering is currently unavailable from your Genesys Reseller on AppFoundry"? - Genesys Cloud Resource Center
    Genesys Cloud users may see "This offering is currently unavailable from your Genesys Reseller on AppFoundry" when their partner is not set up in AppFoundry Marketplace to make the organization hybrid media capable. Contact the Genesys Cloud partner to resolve.

    H



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    Phaneendra
    Technical Solutions Consultant
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    Original Message


  • 3.  RE: Unable to add genesys enhanced tts connecttor from my profile

    Posted 7 hours ago

    Hi Binu it's also worth making sure this is still in your reseller list in your partner org within AppFoundry.



    ------------------------------
    Vaun McCarthy
    ------------------------------

    Original Message


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