AppFoundry: The Genesys Marketplace Experience

I'm currently facing an issue while trying to add the Genesys Enhanced TTS Connector from my profile.

Previously, I was able to view the cost details and add the subscription for my customers without any issues. However, now I'm unable to see the option or proceed with adding the connector.

Has anyone experienced a similar issue recently, or is there any change in permissions or process that I might have missed?

Any guidance would be appreciated.

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Binu Savariyar
Solution architect contact center
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I'm currently facing an issue while trying to add the Genesys Enhanced TTS Connector from my profile.

Previously, I was able to view the cost details and add the subscription for my customers without any issues. However, now I'm unable to see the option or proceed with adding the connector.

Has anyone experienced a similar issue recently, or is there any change in permissions or process that I might have missed?

Any guidance would be appreciated.

Hi Binu it's also worth making sure this is still in your reseller list in your partner org within AppFoundry.

I'm currently facing an issue while trying to add the Genesys Enhanced TTS Connector from my profile.

Previously, I was able to view the cost details and add the subscription for my customers without any issues. However, now I'm unable to see the option or proceed with adding the connector.

Has anyone experienced a similar issue recently, or is there any change in permissions or process that I might have missed?

Any guidance would be appreciated.

@Vaun, 

Please share the process for creating a reseller list.

I am new to Genesys and am currently working from the partner side. We have an organization that is connected to our customer organizations, and I would like to enable this functionality for one of our customer organizations.

Previously, I was able to view the pricing for each app and also add additional subscriptions for my customers. However, I am currently unable to see the pricing or add new subscriptions.

Could you please confirm if there are any additional steps, permissions, or prerequisites that I might be missing?

Hi Binu it's also worth making sure this is still in your reseller list in your partner org within AppFoundry.

I'm currently facing an issue while trying to add the Genesys Enhanced TTS Connector from my profile.

Previously, I was able to view the cost details and add the subscription for my customers without any issues. However, now I'm unable to see the option or proceed with adding the connector.

Has anyone experienced a similar issue recently, or is there any change in permissions or process that I might have missed?

Any guidance would be appreciated.

Hi Binu,

While you wait for Vaun to respond, you may also find this video helpful. It walks through the process of setting up and managing reseller lists in AppFoundry:

https://help.genesys.cloud/videos/setting-up-the-reseller-lists/

@Vaun, 

Please share the process for creating a reseller list.

I am new to Genesys and am currently working from the partner side. We have an organization that is connected to our customer organizations, and I would like to enable this functionality for one of our customer organizations.

Previously, I was able to view the pricing for each app and also add additional subscriptions for my customers. However, I am currently unable to see the pricing or add new subscriptions.

Could you please confirm if there are any additional steps, permissions, or prerequisites that I might be missing?

Hi Binu it's also worth making sure this is still in your reseller list in your partner org within AppFoundry.

I'm currently facing an issue while trying to add the Genesys Enhanced TTS Connector from my profile.

Previously, I was able to view the cost details and add the subscription for my customers without any issues. However, now I'm unable to see the option or proceed with adding the connector.

Has anyone experienced a similar issue recently, or is there any change in permissions or process that I might have missed?

Any guidance would be appreciated.

after following the video, I'm unable to see any enterprise agreements listed 

Hi Binu,

While you wait for Vaun to respond, you may also find this video helpful. It walks through the process of setting up and managing reseller lists in AppFoundry:

https://help.genesys.cloud/videos/setting-up-the-reseller-lists/

@Vaun, 

Please share the process for creating a reseller list.

I am new to Genesys and am currently working from the partner side. We have an organization that is connected to our customer organizations, and I would like to enable this functionality for one of our customer organizations.

Previously, I was able to view the pricing for each app and also add additional subscriptions for my customers. However, I am currently unable to see the pricing or add new subscriptions.

Could you please confirm if there are any additional steps, permissions, or prerequisites that I might be missing?

Hi Binu it's also worth making sure this is still in your reseller list in your partner org within AppFoundry.

I'm currently facing an issue while trying to add the Genesys Enhanced TTS Connector from my profile.

Previously, I was able to view the cost details and add the subscription for my customers without any issues. However, now I'm unable to see the option or proceed with adding the connector.

Has anyone experienced a similar issue recently, or is there any change in permissions or process that I might have missed?

Any guidance would be appreciated.