Genesys Engage on-premises

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  • 1.  Unwanted characters displayed in Agent case information

    Posted 03-09-2025 06:40
      |   view attached

    When an agent receives the call on workspace in the case information pop up we are seeing " before the target mentioned, Any idea how to resolve this.
    I have checked the workspace options under applications in CME and business attributes but not much helpful


    #GenesysEngagePremDev

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    Satwik Alapati
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  • 2.  RE: Unwanted characters displayed in Agent case information

    Posted 5 days ago

    Hi,

    check WDE option "toast.case-data.content". In case, you have CaseData value there, then check your toast.case-data.fomat-business-attribute option and related BAs.

    Regards,

    --Jakub--



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    Jakub Němec
    Senior Technical Team Lead: MS Operations
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    Original Message


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