PureEngage On-Premises

When an agent receives the call on workspace in the case information pop up we are seeing " before the target mentioned, Any idea how to resolve this.
I have checked the workspace options under applications in CME and business attributes but not much helpful

#GenesysEngagePremDev

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Satwik Alapati
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Hi,

check WDE option "toast.case-data.content". In case, you have CaseData value there, then check your toast.case-data.fomat-business-attribute option and related BAs.

Regards,

--Jakub--

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Jakub Němec
Senior Technical Team Lead: MS Operations
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