Genesys Engage on-premises

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  • 1.  What does it mean when ANI comes in as WLSSUSER

    Posted 12-13-2024 10:43
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    What does it mean when ANI comes in as WLSSUSER


    #SIP/VolP

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    Dawn Maciejewski
    SR IT Systems Analyst
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  • 2.  RE: What does it mean when ANI comes in as WLSSUSER

    Posted 05-06-2025 04:57

    We are also facing similar issue for Inbound calls. In Genesys Cloud interactions report page 'ANI' column is displayed as "SIP Device" and 'Remote' column is displayed as "WIRELESS CALLER".  While checking logs SIP header has From as "Aanonymous@80.231.xxx.xx" 

    Any insights on this will be much appreciated.

    Thanks



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    Raja Marimuthu
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    Original Message


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