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PureCloud customers: We want your feedback!

Posted By Gina Tyree 11-17-2017 18:02
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Take a survey on your experience while you researched and evaluated PureCloud and other providers. Your feedback will help us improve our messaging, digital content, and marketing collateral to ensure that PureCloud prospects can easily find the information they need to make an informed decision. ...

blog.genesys.com

Posted By Gina Tyree 08-10-2017 14:38
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Check out this blog post on customer advocacy! - http://blog.genesys.com/3-actions-to-build-a-foundation-for-an-advocate-customer/

RE: Need Information about The PureCloud Core Professional (PCP) certification

Posted By Gina Tyree 07-27-2017 17:08
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Abdullah, I'm so sorry we did not get to your question in time for your exam. I will still track down someone to answer, just in case you're still in need of some help. Thanks for reaching out!

RE: Exchange Sync for Group Membership

Posted By Gina Tyree 07-27-2017 15:19
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Thanks for asking, Danna. I'll see if I can find a customer who could provide some insight.

RE: Groupe Voicemail MWI

Posted By Gina Tyree 07-24-2017 14:16
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Great idea, Marco!

www.cmswire.com

Posted By Gina Tyree 06-23-2017 18:32
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The customer journey has evolved to impact not only the individual customer, but their broader network. Check out this article that details this transition. http://www.cmswire.com/customer-experience/global-customer-experience-requires-a-local-touch/

RE: training.mypurecloud.com

Posted By Gina Tyree 06-23-2017 18:25
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Good reminder. Thanks Shanti!

www.customerexperienceinsight.com

Posted By Gina Tyree 05-16-2017 16:27
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4 reasons customers won’t take your surveys — and 5 ways to get a better response: http://www.customerexperienceinsight.com/4-reasons-customers-wont-take-your-surveys-and-5-ways-to-get-a-better-response/

www.customerbliss.com

Posted By Gina Tyree 05-16-2017 16:26
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Jeanne Bliss, a CX pioneer, puts out weekly podcasts where she speaks with other leading CX professionals about their experiences, lessons learned, best practices, and much more. While some of the conversations are focused on B2B companies, there are some great B2C discussions, as well. This conversation ...

RE: PureCloud Collaborate is free?

Posted By Gina Tyree 05-08-2017 12:04
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Hi @Diego Prada, yes that is correct. Enjoy!

RE: help.mypurecloud.com

Posted By Gina Tyree 04-26-2017 17:42
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Short and sweet - love it!

RE: Groups and ACD Queues

Posted By Gina Tyree 04-14-2017 17:01
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Thanks for the great idea, @Ryan Witschger! I have submitted an enhancement request on your behalf. Have a great day!

RE: Enable Communicate Users to forward calls to Queues.

Posted By Gina Tyree 03-30-2017 13:42
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Thanks, @Jack Nichols!

RE: Nested Groups

Posted By Gina Tyree 02-24-2017 16:24
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Thank you for the idea, @Michael Davies! As George mentioned, for now it's best to submit an enhancement request through Support, but I wanted to let you know that we are working on an easier way for folks to submit ideas right here in the community, where others can vote for it and everyone can see ...

RE:

Posted By Gina Tyree 02-17-2017 14:09
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Thank you @Derek Adams!

RE: OAuth Client Credential - Token Duration

Posted By Gina Tyree 02-10-2017 15:42
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Hi @Stefano Pucci. I reached out to our authorization gurus and found out: "there is no way to have a permanent token. When the API returns a 401 response the token should be refreshed. You can take a look at the docs here: https://developer.mypurecloud.com/api/rest/authorization/." I hope this ...

RE: Customer Experience in the News

Posted By Gina Tyree 02-09-2017 18:45
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Wow! Lots of AI and machine learning stuff in the news lately!

RE: Record a call using your remote cell phone

Posted By Gina Tyree 02-08-2017 19:20
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Hi @Kelly Dupre. We do have Collaborate for Android (https://help.mypurecloud.com/articles/purecloud-collaborate-for-android-faq/) and iOS (https://help.mypurecloud.com/articles/purecloud-collaborate-for-ios-faq/), but I do not believe we currently offer the ability to record a call from the mobile app. ...

RE: Alerts

Posted By Gina Tyree 02-08-2017 18:59
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Hi @David Powell. I don't believe this is functionality we currently offer. However, I'm not 100% certain on that, so I'd like to ask @Katie Ritz. Katie, is there a way to setup notifications for voicemails? Thank you!

RE: Posts are not visible when I am signed in.

Posted By Gina Tyree 02-08-2017 18:43
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Hi @Chris Kelly. Thanks for letting us know and sorry you're having this issue. Rest assured, it is a known issue for which we are currently working on a fix. It shouldn't be more than a couple weeks before the issue is resolved. Til then, keep up the great work posting questions and ideas!

Gina Tyree

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