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Hi KJ, search for elevator music in google. Free download with a lot of music. ------------------------------ Edward de Wit Dealerdirect B.V. ------------------------------

Yeah, no more customers complaining about the on hold music! ------------------------------ Edward de Wit Dealerdirect B.V. ------------------------------

Hi Trey, We have had this problem a few month ago. At last we have downgraded the Edges to a safe level wich has worked. After downgrading and rebooting the problem was solved. And now we are using the latest version without any problems. ------------------------------ Edward de Wit Dealerdirect ...

Hi Samuel, I tried to find a report for inactive users, but i think there isn`t one. In all the reports i only can find the active people. Wy do you want to make a report for inactive people as i may ask? With kind regards ------------------------------ Edward de Wit Dealerdirect B.V. Netherlands ...

Hi Samuel, All our inactive people have kept the data and recordings, but cannot login. Inactive people are still on our active directory, but also disabled. You can still search for interactions ore make reports about inactive people. With deleted users i only can restore them in Purecloud, but ...

Hi Darryn, We have updated our edges to the latest release, but we don`t have any problems. Did you recieve warning during the update? After the update one of our edges displayed a health warning, but after rebooting twice the edge was operational. In the past we have had problems after updating ...

Hi Ron, Can you give us more information? Is it ACD? Has the agent the right permissions or roles? Is the agent member of a queue? With kind regards, Edward de Wit ------------------------------ Edward de Wit Dealerdirect B.V. ------------------------------