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  • 1.  Unable to pick up incoming call

    Posted 05-22-2018 00:03
    No replies, thread closed.
    Hi, Everyone.

    One of the agents in our Org is unable to pick up incoming calls. When he tries to pick up the call it will then routed to the next available agent.

    Please advise.  Thank you in advance.

    -Ron

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    Ron
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  • 2.  RE: Unable to pick up incoming call

    Posted 06-05-2018 11:17
    No replies, thread closed.
    Hello Ron,

    Could you confirm that a particular agent is never able to pick up an incoming call?

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    Brian Dupuis
    Genesys - Sr. Director, PureCloud UI
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  • 3.  RE: Unable to pick up incoming call

    Posted 06-08-2018 09:11
    No replies, thread closed.
    Hi Ron,

    Can you give us more information?
    Is it ACD? Has the agent the right permissions or roles?
    Is the agent member of a queue?

    With kind regards,

    Edward de Wit

    ------------------------------
    Edward de Wit
    Dealerdirect B.V.
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