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Louis Goh

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RE: Is there any solution or workaround to stop the SLA clock for email interaction during closed schedule period?

Posted By Louis Goh 01-31-2018 02:55
Found In Egroup: Genesys Cloud - Main \ view thread
will it be included in the road map 1q or 2q of 2018? any workaround(like do something in the email flow) for this currently?

RE: Is there any solution or workaround to stop the SLA clock for email interaction during closed schedule period?

Posted By Louis Goh 01-29-2018 02:04
Found In Egroup: Genesys Cloud - Main \ view thread
i have created a email flow to make the email interaction waiting until open schedule to transfer to ACD, it works in my test environment, but it is found that the email interaction only can stay in a flow for 3 hours, after 3 hours, it will disconnected automatically. So i have no idea to make ...

WebRTC Phone redundancy

Posted By Louis Goh 01-02-2017 13:06
Found In Egroup: Genesys Cloud - Main \ view thread
Hi, Do PureCloud WebRTC Phone have redundancy ? Current configuration is WebRTC Phone need to be register to a SITE to operate. what if the Phone Edge Assignments I put in consists of Primary and Secondary two sites? will the WebRTC phone auto register to the second site ...

How to detect STAR (*) key in task?

Posted By Louis Goh 12-18-2016 17:24
Found In Egroup: Genesys Cloud - Main \ view thread
There is a "Collect Input" in Inbound Call Flow Task. How to validate whether customer is pressing the STAR (*) key? I had tried ToString(Task.DialerInput)=="*" , but it's not working. Please help.