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matt bixler

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RE: Active Directory Import and Sync

Posted By matt bixler 12-14-2018 14:24
Found In Egroup: Genesys Cloud - Main \ view thread
Hi, It could be a configuration issue. Can you capture the Configuration tab's Advanced Configuration? Thanks, ------------------------------ matt bixler Genesys - Employees ------------------------------

RE: Adding User only from AD

Posted By matt bixler 04-20-2018 13:07
Found In Egroup: Genesys Cloud - Main \ view thread
Hello, It is possible to have users in a PureCloud org from AD as well as having users who are manually created in the PureCloud admin console. The AD connector will manage AD users and ignore users created in PureCloud manually. The only exception to this is when a user is created by AD connector ...

RE: Some questions about the AD integration

Posted By matt bixler 10-18-2017 14:49
Found In Egroup: Genesys Cloud - Main \ view thread
The are numerous ways to modify the LDAP query to limit the number of users returned and therefore added to PureCloud. For example adding (manager =*) will only select users that have a manager. There are numerous websites that describe in detail how to use LDAP queries with AD. The frequency Sync ...

RE: AD Sync Custom Attribute

Posted By matt bixler 07-28-2017 12:43
Found In Egroup: Genesys Cloud - Main \ view thread
Hello, I think the problem with your configuration is with the name of the external field. We can sync with two fields in AD that are similar to what you suggest above, User.EmployeeID and User.EmployeeNumber. I'm guessing the value you want to sync is in one of these two fields. If you have ...