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I have a similar issue where if i forward an extension to an external destination i can not do a consult transfer to the extension. Forwarding to an external contact works however agents are attempting to transfer a call to an internal user. The agent doesn't know that the person has set forwarding ...

Hi Richard The setting is set deliberately at 2 which we can change to 1 but this is against the wishes of the customer. Regards Mark d'Auvergne 03 96850222

This may be a silly post but i am looking for feed back on how to tackle my customers issue or more so if anyone out there has experienced these types of difficulties in this particular configuration. The system is programmed so agents are able to receive multiple voice calls from a Queue. (not my ...

Thank you for your help Richard this has helped me greatly. ------------------------------ Mark d'Auvergne Global Talk Pty Ltd. ------------------------------

Hi Just wondering if there were any programmable options for the following. I have 7 sites on my solution which have 7 individual 100 number ranges. The problem i am having is when users are dialing out they can not display their own sites number range (more so the main site number). There are ...

Hi Community Originally when looking at the network readiness there was a specific note to say that your company DNS server needed to be in your region. This was so purecloud would resolve to the local services. We have an issue where users client software does not respond in a timely manner and ...